Lab and Referral Operations Coordinator

3 weeks ago

Toronto, Canada Maple Full time

**ABOUT MAPLE**

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022.

**THE POSITION**

In support of a high-growth mandate, we’re hiring for a Lab and Referral Operations Coordinator to join our dynamic and highly engaged Customer Support Operations team. You’ll have the opportunity to personally impact the future of healthcare by providing administrative support to our clinician network to ensure that patients receive accurate and timely lab work results.

In this position, you’ll be the first point of contact to assign incoming lab-related documents and faxes to our clinician network for review in accordance with Maple’s policies and procedures, including privacy and information security requirements. Day-to-day admin duties include scanning and uploading mailed documents into the Maple platform, notifying patients of upcoming lab work appointments, verifying fax information, confirming demographic patient information, and more.

**Critical to success in this role** will be your computer proficiency, time management, and organizational skills, coupled with a strong eye for detail and passion for process. You thrive in a well-structured environment that’s fast-paced, highly supportive, and collaborative.

**_
Note:_**_ a healthcare or clinical background is not required for this position, however, it may be considered an asset depending on the level of experience._

**12 - 18 MONTH DELIVERABLES**

Within the first 90 days, you will demonstrate a high level of autonomy and comfort in performing your daily duties with a strong adherence to Maple’s policies and procedures. You’ll have established strong relationships with your teammates, cross-functional stakeholders, and our clinician network.

In the next 12-18 months, you’ll become highly proficient in your daily lab operations, demonstrating increased efficiency and productivity.

**KEY COMPETENCIES**:

- Digital Literacy
- Time Management
- Organizational Skills
- Detail Orientation
- Communication

**CANDIDATE PROFILE**
- The Lab and Refferal Operations Coordinator is a strong communicator who can clearly convey and receive messages to meet the needs of colleagues and other stakeholders.

**_

**CULTURE AND ORGANIZATIONAL FIT**

The Maple team is:

- ** Passionate**: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
- ** Supportive**:We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
- ** United**:We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
- ** Creative**:We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

**WORKING AT MAPLE**

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

- **
Health and dental benefits, insurance**:Through our Group Benefits,

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