Customer Service Representative
1 month ago
Harmony Heating & Air Conditioning is Calgary’s fastest growing HVAC contractor and a market leader in customer care. We focus on high quality, professional service and installation of premium residential HVAC equipment.
Responsibilities will include, but are not limited to:
- Book Service, Maintenance and Estimates through our user-friendly customized scheduling software
- Manage service workload to ensure just in time service combined with getting the right tech to the job, as well as providing updates as needed
- Follow up on customer requests for service, estimates and membership agreements
- Offer our customers personalized products, services and solutions
- Processing of payments and other administrative duties to enhance our customers service experience
- You have excellent time management, customer service, multitasking and organizational skills
- You can effectively communicate with customers and collaborate with team members in a timely manner
- Must be able to effectively work alone and manage multiple priorities
- You enjoy working in a fast-paced environment
This is a permanent full-time role requiring on-site attendance.
Benefits include
- Casual dress
- Comprehensive benefits
- On-Site Secure Parking
**Experience**:
- Call center or Customer Service Role for 1 year or more
- Computer literate
Pay: $20.00-$24.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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