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Client Support Representative
3 weeks ago
The Client Support role provides clerical and administrative supoort to the agency including greeting clients, accepting payments, answering and placing phone calls. Using existing systems to complete daily work activiites as required and provdie support to agency staff wihtin the office environment.
Roles and Responsiblities:
- Greet clients and direct them to the appropriate agency staff
- Obtain, verify and record client information as required
- Poractively contact clients for numerous follow-up activities
- Accept, process and deposit all payments
- Provide a full range of admintistrative support services included filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required.
Qualifications and Skills:
- Administrative Assistant program or administrative experience is an asset
- General Insurance License can be acquired
- Customer service experience or related busienss experience is preferred
- Skilled in communication (berbal and written), strong interpersonal skills, organizational and time management skills
Performance of Core Functions:
- Accuracy and attention to detail in all work
- Effectiveness of documentation of administrative practices and procedures
- Ongoing focus on personal and professional development
Impact on the Client:
- Timely delivery of services and responses to client inquiries
Impact on Team/Staff Development
- Effectiveness of working relationships with peers, agent and district management team
- Works cooperatively with others to accomplish objectives
- Achievement of targets set for both team and individual
- Ability and initiative to take on new and challenging assignments
Working Conditions:
- Regular office environment
- Monday to Friday
- 8:30 am to 5:00 pm
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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