Overnight Family Services Coordinator

6 months ago

Toronto, Canada Ronald McDonald House Charities Toronto Full time

**Full-Time/Permanent**

(Overnight rotating shifts 8pm - 8am, including evenings & weekends)

Toronto, Ontario (240 McCaul Street)

Sick Kids Hospital, 170 Elizabeth Street, Toronto

**The Organization**

Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for an **Overnight Family Services** **Coordinator **to join our team in Toronto.

**What We Offer**:

- Competitive compensation and health and dental benefits package, including coverage for mental health, paramedical services and much more
- Access to paid Wellness Days as well as additional paid Religious Leave days
- Professional Development fund for further education and learning
- RRSP eligibility
- Onsite celebrations and staff luncheons
- The opportunity to make a difference in the lives of children, families and the community

The salary range for this role is $43,400 to $54,250 per year.

**About the Opportunity**

Reporting to the Manager, Family Services or Manager, Family Rooms, the **Overnight Family Services Coordinator **is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families staying at the House or utilizing Family Rooms. The Family Services Coordinator facilitates the family intake and registration process, and coordinates family stays at the House. This role provides families with resources to adapt to communal living and settling into Toronto while also ensuring adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers.

**KEY ACCOUNTABILITIES**:

- Welcome, register and acquaint residents to the House. Assist with family check-in / out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of resident’s needs. Assist families with support needs and special requests as required
- Act as the primary contact for the facility operations (RMHC House or Family Room at Sick Kids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to the guidelines and protocols of RMHC Toronto.
- Manage all aspects of security (property and persons) and report any related issues or concerns.
- Foster strong values-based relationships with all key stakeholders for both locations, acting as a contact for family referrals, admissions, and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.
- Understand the different needs for each location (the House and Family Room at Sick Kids) and prioritize and support appropriately.
- Prepare accurate and timely administrative reports and documentation as required for both locations, including maintaining up to date family records, directory, and database.
- Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.
- Participate in special projects and other duties, as required.

**QUALIFICATIONS**:
**_ Education & Experience_**
- High school diploma.
- Minimum one (1) years’ experience in providing family support services or related services. Experience working in healthcare, with vulnerable populations or not-for-profit organization is an asset.
- CPR / First Aid Certification.
- Experience in volunteer management.

**_ Knowledge, Skills & Abilities_**
- Strong customer service skills and experience working with families, hospital stakeholders and volunteers.
- Excellent communication (verbal / written) and listening skills.
- Detail-oriented and able to prioritize, multi-task and meet deadlines.
- Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships. Ability to work effectively within a team, as well as independently.
- Strong organizational skills, with the ability to manage multiple deliverables in a time-sensitive environment and adapt to frequently changing priorities.
- Excellent troubleshooting & conflict resolution skills.
- Working knowledge in technology including Microsoft Office and other databases.
- Ability to manage sensitive situations with excellent judgment, compassion, and discretion.
- Demonstrated ability to flourish in environments of significant change.
- Ability to work flexible hours and shifts, including evenings and weekends to support a 24-hour operation.

**REQUIREMENTS**:

- Completion of satisfactory reference check and a satisfactory Vulnerable Sector Check.
- In accordance with our commitment to prioritize the health and safety of our emp

  • Overnight Family Services Coordinator

    6 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    **Overnight Family Services Coordinator** **Full-Time/Permanent** **(Overnight rotating shifts 8pm - 8am, including evenings & weekends)** **Toronto, Ontario (240 McCaul Street)** **The Organization** Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing...

  • Overnight Family Services Coordinator

    6 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    **Overnight Family Services Coordinator** **Full-Time/Permanent** **(Overnight rotating shifts 8pm - 8am, including evenings & weekends)** **Toronto, Ontario (240 McCaul Street)** **The Organization** Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing...

  • Relief Family Services Coordinator, Family Room

    4 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    Relief Family Services Coordinator, Family Room Part-Time /Casual/On-call (Afternoon, evening and overnight shifts, Monday - Sunday) Toronto, Ontario (Sick Kids, 555 University) The Organization Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment....

  • Child and Family Services Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Native Child and Family Services of Toronto Full time

    Job SummaryWe are seeking a skilled Child and Family Services Coordinator to join our team at Native Child and Family Services of Toronto. This is a unique opportunity to make a meaningful difference in the lives of Indigenous children and families in the Toronto community.About UsNative Child and Family Services of Toronto strives to provide a life of...

  • Administrator, Overnight Programs

    5 days ago

    Toronto, Canada Campfire Circle Full time

    **Administrator, Overnight Programs** **ABOUT US** Campfire Circle has offered healing through happiness for thousands of kids and families affected by childhood cancer since 1983. It’s where kids can be kids, and families can be families—engaging in camp-inspired community, in-hospital, and overnight camp programs, at no cost to them. As a privately...

  • Pt Family Services Coordinator

    6 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    32 hours/month (Every other weekend, rotating schedule 8am to 4pm, 12pm (noon) to 8pm, 4pm to 12am (midnight) Including weekends & statutory holidays) RMHC Toronto, 240 McCaul Street, Toronto Sick Kids Hospital, 170 Elizabeth Street, Toronto **The Organization** Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call...

  • Manager, Overnight Program

    7 months ago

    Toronto, Canada Campfire Circle Full time

    **Manager, Overnight Program (Muskoka)** **ABOUT US** Campfire Circle has offered healing through happiness for thousands of kids and families affected by childhood cancer since 1983. It’s where kids can be kids, and families can be families—engaging in camp-inspired community, in-hospital, and overnight camp programs, at no cost to them. As a privately...

  • Overnight Support Worker

    3 months ago

    Toronto, Canada Native Child and Family Services of Toronto Full time

    **Hours: M-F 12am-8am** **Range: $23.46-$38.26 per hour** **Location: 222 Carlton St., Toronto** **Classification: Full-Time Regular** **Position: Unionized** **Summary**: Mdewgaan Lodge (mi-day-gaan / medicine lodge) serves Indigenous women with young children who are struggling with addiction issues and mental health challenges related to complex...

  • Family Services Coordinator

    7 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    **Family Services Coordinator** **Part Time, Permanent (2 Positions)** **32 hours/month** **(Every other weekend, rotating schedule** **8am to 4pm, 12pm (noon) to 8pm, 4pm to 12am (midnight);** **including weekends & statutory holidays)** **Toronto, Ontario (240 McCaul Street)** **The Organization** Since 1981, Ronald McDonald House Charities (RMHC)...

  • Awake Overnight Worker, Live-in Treatment

    2 months ago

    Toronto, Canada WoodGreen Community Services Full time

    Competition #2024-444-YW **_ Awake Overnight Worker, Live-In Treatment (2024-444-YW)_** **Employment Type**: - Full-Time, Bargaining Unit **Work Hours**: - Monday - Sunday, 12am-8am **Work Setting**: - Exclusively On-Site **Salary**: - $48,335.79 - 50,325.48 **Application Deadline**: - November 18, 2024 by 11:59 pm **Program Overview - Youth...

  • Awake Overnight Worker, Live-in Treatment

    4 weeks ago

    Toronto, Canada WoodGreen Community Services Full time

    Competition #2024-444-YPS **_ Awake Overnight Worker, Live-In Treatment (2024-444-YPS)_** **Employment Type**: - Full-Time, CUPE Bargaining Unit **Work Hours**: - Monday - Sunday, 12am-8am **Work Setting**: - Exclusively On-Site **Salary**: - $48,335.79 - 50,325.48 **Application Deadline**: - December 13, 2024 by 11:59 pm **Program Overview -...

  • Part Time Family Services Coordinator

    1 month ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    32 hours/month (Every other weekend, rotating schedule 8am to 4pm, 12pm (noon) to 8pm, 4pm to 12am (midnight) Including weekends & statutory holidays) RMHC Toronto, 240 McCaul Street, Toronto Sick Kids Hospital, 170 Elizabeth Street, Toronto **Application Closing Date: November 29, 2024** **The Organization** Since 1981, Ronald McDonald House...

  • Overnight Care and Cleaning Coordinator

    4 weeks ago

    Toronto, Canada House of Compassion of Toronto Full time

    Job Title: Overnight Care and Cleaning Coordinator We are seeking a dedicated and versatile individual to join our team at House of Compassion of Toronto in a casual relief capacity. This role combines moderate cleaning duties with care coordination responsibilities during overnight hours. Key Responsibilities: - Perform cleaning tasks including cleaning...

  • Part Time Family Services Coordinator

    6 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    32 hours/month (Every other weekend, rotating schedule 8am to 4pm, 12pm (noon) to 8pm, 4pm to 12am (midnight) including weekends & statutory holidays) RMHC Toronto, 240 McCaul Street, Toronto Sick Kids Hospital, 170 Elizabeth Street, Toronto **The Organization** Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call...

  • Family Service Coordinator

    6 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    **Family Services Coordinator** Full-Time/Permanent This role is from 4:00 pm - 12:00 am supporting a 24-hour facility. Some flexibility is required to support shifts outside regular working hours if needed. Toronto, Ontario **The Organization** Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families...

  • Family Services Coordinator

    6 months ago

    Toronto, Canada Ronald McDonald House Charities Toronto Full time

    **Family Services Coordinator** **Full-Time/Permanent** **This role has two rotating shifts from 8:00am to 4:00pm and 10:00am - 6:00pm supporting a 24-hour facility. Some flexibility is required to support shifts outside regular working hours if needed.** **Toronto, Ontario (240 McCaul Street)** **The Organization** Since 1981, Ronald McDonald House...

  • Overnight Intensive Services

    6 months ago

    Toronto, Canada Lumenus Community Services Full time

    **LOCATION: Toronto, ON** **POSITION TYPE: Regular Part-time and Full-time (30 or 40 hours/week)** We are currently hiring for part-time and full-time Overnight Intensive Therapist roles for our Live in Treatment Programs. These positions are based on a rotating schedule (weekdays and weekends) and 10 hours per shift. The live in treatment programs are...

  • Youth Worker

    6 months ago

    Toronto, Canada Turning Point Youth Services Full time

    Turning Point Youth Services, a multi-faceted and dynamic agency Accredited with Children's Mental Health Ontario, is committed to responding pro-actively and individually to the life challenges facing each of our clients. We are actively seeking 3 qualified and dedicated staff members to join 3 of our youth programs (live-in treatment, transitional housing,...

  • Youth Worker

    6 months ago

    Toronto, Canada Turning Point Youth Services Full time

    Turning Point Youth Services, a multi-faceted and dynamic agency Accredited with Children's Mental Health Ontario, is committed to responding pro-actively and individually to the life challenges facing each of our clients. We are actively seeking 2 qualified and dedicated staff members to join our youth live-in treatment program as well as our transitional...

  • Youth Worker

    4 months ago

    Toronto, Canada Turning Point Youth Services Full time

    Turning Point Youth Services, a multi-faceted and dynamic agency Accredited with Children's Mental Health Ontario, is committed to responding pro-actively and individually to the life challenges facing each of our clients. We are actively seeking 2 qualified and dedicated individuals to join our youth justice (open custody, open detention) live-in treatment...