Relief Family Services Coordinator, Family Room

4 months ago

Toronto, Canada Ronald McDonald House Charities Toronto Full time

Relief Family Services Coordinator, Family Room

Part-Time /Casual/On-call

(Afternoon, evening and overnight shifts, Monday - Sunday)

Toronto, Ontario (Sick Kids, 555 University)

The Organization

Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for Two (2) Relief Family Services Coordinators to join our team in Toronto.

About the Opportunity

Reporting to the Manager, Family Rooms, the Relief Family Services Coordinator, Family Room is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families utilizing Family Rooms. The Family Services Coordinator facilitates the family intake and registration process. This role provides families with resources to adapt to communal living and settling into Toronto while also ensuring adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers.

As a Relief Family Room Coordinator, you will be called upon to provide support and coverage during staff absences or during periods of increased demand. This role is crucial in ensuring continuous and high-quality service delivery within our organization.

KEY ACCOUNTABILITIES:

- Welcome, register and acquaint caregivers to the Family Room.
- Act as the primary contact for the facility operations or family issues that arise during their shift. Work closely to ensure operation of Family Rooms according to the guidelines and protocols of RMHC Toronto.
- Manage all aspects of security (property and persons) and report any related issues or concerns.
- Foster strong values-based relationships with all key stakeholders for both locations, acting as a contact for family referrals, admissions, and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.
- Prepare accurate and timely administrative reports and documentation as required for both locations, including maintaining up to date family records, directory, and database.
- Assist with housekeeping and maintenance duties.
- Participate in special projects and other duties, as required.

QUALIFICATIONS:
RMHC Toronto understands that for any role, it’s possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role

Education & Experience
- High school diploma.
- Minimum one (1) years’ experience in providing family support services or related services. Experience working in healthcare, with vulnerable populations or not-for-profit organization is an asset.
- CPR / First Aid Certification.
- Experience in volunteer management.

Knowledge, Skills & Abilities
- Strong customer service skills and experience working with families, hospital stakeholders and volunteers.
- Excellent communication (verbal / written) and listening skills.
- Detail-oriented and able to prioritize, multi-task and meet deadlines.
- Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships. Ability to work effectively within a team, as well as independently.
- Strong organizational skills, with the ability to manage multiple deliverables in a time-sensitive environment and adapt to frequently changing priorities.
- Excellent troubleshooting & conflict resolution skills.
- Working knowledge in technology including Microsoft Office and other databases.
- Ability to manage sensitive situations with excellent judgment, compassion, and discretion.
- Demonstrated ability to flourish in environments of significant change.
- Ability to work flexible hours and shifts, including evenings, overnights, weekends and public holidays to support a 24-hour operation.

What We Offer:

- Access to our Employee & Family Assistance Program
- An opportunity to make a difference in the lives of children, families, and the community.

The salary range for this role is $23.85 - 29.81 per hour

**REQUIREMENTS**:

- Completion of satisfactory reference check and a satisfactory Vulnerable Sector Check.
- In accordance with our commitment to prioritize the health and safety of our employees, RMHC families, and guests, any job offer is contingent upon the submission of a valid proof of full COVID-19 vaccination. This requirement is designed to ensure a secure and healthy environment for everyone.

RMHC Toronto is an Equal Opportunity Employer.

RMHC Toronto is committed to diversity and inclusiveness in the workplace and as an equal opportunity employer, we

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