Family Service Coordinator

7 months ago

Toronto, Canada Ronald McDonald House Charities Toronto Full time

**Family Services Coordinator**

Full-Time/Permanent

This role is from 4:00 pm - 12:00 am supporting a 24-hour facility. Some flexibility is required to support shifts outside regular working hours if needed.

Toronto, Ontario

**The Organization**

Since 1981, Ronald McDonald House Charities (RMHC) Toronto has served as a place to call home for families with seriously ill children undergoing treatment. RMHC Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for a **Family Services Coordinator** to join our team at the RMHC Toronto Family Room at **SickKids **at 170 Elizabeth St, Toronto, ON.

**What We Offer**:

- Competitive compensation and health and dental benefits package
- Access to paid Wellness Days
- Professional Development fund
- RRSP eligibility
- Onsite celebrations and staff luncheons
- The opportunity to make a difference in the lives of children, families and the community

**About the Opportunity**

The Family Services Coordinator is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families staying at the Family Room or utilizing the House (240 McCaul Street, Toronto, ON). The Family Services Coordinator facilitates the family registration process and coordinates family stays at the Family Room. This role ensures the adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers.

**KEY ACCOUNTABILITIES**:

- Welcome, register and acquaint families to the Family Room. Assist with Family check-in/out. Assist families with support needs and special requests as required.
- Act as the primary contact for the facility operations (RMHC House or Family Room at Sick Kids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to the guidelines and protocols of RMHC Toronto.
- Manage all aspects of security (property and persons) and report any related issues or concerns.
- Foster strong values-based relationships with all key stakeholders for both locations, acting as a contact for family referrals, admissions, and support.
- Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.
- Prepare accurate and timely administrative reports and documentation as required for both locations, including maintaining up to date family records, directory, and database.
- Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.
- Ensure the Family Room operates according to the guidelines and protocols of RMHC Toronto, including stocking with necessary items and supplies.

**QUALIFICATIONS**:
**Education & Experience**
- Minimum high school diploma.
- Minimum one (1) years’ experience in providing family support services or related services. Experience working in healthcare, with vulnerable populations or not-for-profit organizations is an asset.
- CPR / First Aid Certification.
- Experience in volunteer management.

**Knowledge, Skills & Abilities**
- Strong customer service skills and experience working with families, hospital stakeholders and volunteers.
- Excellent communication (verbal / written) and listening skills.
- Detail-oriented and able to prioritize, multi-task and meet deadlines.
- Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships. Ability to work effectively within a team, as well as independently.
- Excellent troubleshooting and conflict resolution skills.
- Working knowledge of technology including Microsoft Office.
- Ability to manage confidential information and sensitive situations with excellent judgment, compassion, and discretion.
- Demonstrated ability to flourish in environments of significant change.

**REQUIREMENTS**:

- Ability to work flexible hours and shifts, including evenings and weekends, to support a 24-hour operation.
- This role is primarily based out of Sick Kids; from time to time there may be a requirement to work out of RMHC Toronto’s House at 240 McCaul Street.
- Completion of satisfactory reference check and a satisfactory Vulnerable Sector Screening.

**_

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