Customer Service Representative

6 months ago

Surrey, Canada Holland Imports Inc. Full time

Established in 1973, Holland Imports Inc. is among Canada's largest independent distributors of hard goods. Working with more than 2500 retailers, it develops, distributes, and markets products across a range of categories including Hardware and Power Tool Accessories, Lawn and Garden Tools, Patio Furniture and Outdoor Décor, Christmas, and Holiday Décor. We are a family-owned company known for its customer service, ability to source, entrepreneurial drive, and passion for the business.

We are seeking a Customer Service Representative (Bilingual) to join our energetic team. Reporting to the Customer Service Manager, the Customer Service Representative will provide exceptional service to our valued customers. Duties will include (but are not limited to) the following:

- Greet customers who visit the office and showroom and provide information and materials required to navigate the showroom and place orders
- Edit and correct orders for prices, description and quantities and reconfirm orders with the customer
- Maintain regular contact and follow up with existing customers to promote sales and encourage showroom visits
- Solicit sales of new or additional products to customers
- Identify and assess customers’ needs
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet individual and customer service team sales targets/KPIs
- Handle customer complaints/claims and provide appropriate solutions and alternatives in a timely manner
- Assist with showroom set up and maintenance
- Become a product knowledge expert
- Ensure customer coffee station is stocked and tidy

Along with a minimum of 2 years experience in a similar role, requirements include:

- Ability to communicate (both verbal and written) in English and French
- Strong work ethic and integrity to contribute to a positive company culture and foster long-term relationships with customers
- Solid organizational and time management skills
- Ability to multitask and adapt to shifting priorities within tight deadlines
- Strong math skills, including ability to calculate percentages or discounts
- Attention to detail and ability to maintain accuracy
- Ability to prospect and market concepts to existing and potential new customers
- Proficient in Microsoft Office (Word, Excel, Outlook)
- A positive attitude with the ability to communicate effectively and interact with customers and colleagues in a professional manner
- A dedicated team player with the ability to work independently

**Job Types**: Full-time, Permanent

Pay: $44,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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