Client Intake Specialist

4 weeks ago


Uxbridge, Canada Maidstone Home Healthcare Full time

About Us:
Maidstone Home Healthcare is dedicated to providing compassionate, high-quality care to our clients in the comfort of their own homes. We are passionate about enhancing the quality of life for our clients through personalized care plans and exceptional service. We are currently seeking a Client Intake Specialist to join our dynamic team and help us continue to deliver outstanding healthcare services.

Position Overview:
As a Client Intake Specialist, you will be the first point of contact for prospective clients and their families. Your primary responsibility will be to facilitate the intake process, ensuring that clients receive the information and support they need as they navigate their healthcare options. This role requires excellent communication skills, empathy, and strong organizational abilities.

Key Responsibilities:

- Gather basic information from prospective clients regarding their healthcare needs and preferences.
- Schedule consultations and assessments with appropriate healthcare team members.
- Prepare and send necessary documentation to prospective clients prior to their consultations.
- Maintain accurate and organized records of client interactions and information in our database.
- Collaborate with the Sales & Marketing Coordinator and healthcare providers to ensure a seamless intake process.
- Follow up with prospective clients to address any questions or concerns and facilitate a smooth onboarding experience.
- Assist with marketing efforts and community outreach to promote Maidstone Home Healthcare services.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in healthcare, business, or related field preferred.
- Prior experience in a healthcare setting, particularly in intake or administrative roles, is a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office Suite and experience with electronic health record (EHR) systems is a plus.
- Ability to handle sensitive information with confidentiality and professionalism.
- Compassionate and empathetic demeanor with a strong desire to help others.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact in the lives of our clients and their families.

Maidstone Home Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2024-11-20



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