Specialist, Credit Card Dispute Resolution

2 weeks ago

Mississauga, Canada BMO Financial Group Full time

2465 Argentia Rd Mississauga Ontario,L5N 0B4

**Mandate**
The associate, Credit Card Dispute Resolution plays a key role in the initial contact and exploration of customers dispute with a merchant. Effectively handling this unique customer request requires balancing Mastercard World Wide (MCW) rules and regulations while also providing an exceptional customer experience. This means leveraging processing expertise to provide guidance and advice to our customers regarding a very memorable interaction.

**ROLES AND RESPONSIBILITIES**:

- Role will primarily be responsible for the BMO Mastercard portfolio but may involve cross support to Diners customers.
- Provide a high standard of professional, caring and friendly service while maintaining strict adherence to domestic and ICA regulations.
- Attention to detail in probing, documenting and loading cases into dispute system.
- Flexibility required to work all sides of chargeback including processing of 1st cycle and outbound calling for follow up for documentation from customers.
- Ensure a high level of service so that accounts are retained and the image of the Bank is favorably maintained.
- Responsible for initiating and completing monetary adjustments, utilizing good judgment.
- Pro-actively promote Bank products/services. Maintain knowledge of all new/existing BMO & MCW processes

**Knowledge**:

- Completed high school education, or equivalent work experience Knowledge of all operational processes and policies
- Knowledge of Credit Cards products and Services
- Knowledge of the full credit card dispute resolution cycle
- Knowledge of competitive market place and trends in product offerings
- Knowledge and understanding of sales and service technologies
- Good knowledge of call centre technology, processes and metrics
- Bilingual French and English

**Skills**:

- Communication skills (verbal and written) (In-depth)Proven conflict resolution skills (Working)Probing / Investigative skills (In-depth)Organizational awareness (Basic)
- Some success working in a similar and/or related sales and service environment (Basic)Some understanding of Risk Management and Compliance (Basic)

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Bilingual Credit Management Resolution Officer

    5 days ago

    Mississauga, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Associate, Corporate Card Services

    1 day ago

    Mississauga, Canada BMO Financial Group Full time

    2465 Argentia Rd Mississauga Ontario,L5N 0B4 **Schedule: Sunday to Saturday between the hours of 7:30 am to 11:00 pm.** **Location: Meadowvale, Mississauga.** The Associate, Corporate Card Services is accountable to provide exceptional service to BMO corporate credit card program administrators and/or corporate credit card cardholders by handling incoming...

  • Credit Management Resolution Officer

    Found in: beBee S CA - 2 weeks ago

    MISSISSAUGA, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Credit and Collections Manager

    3 weeks ago

    Mississauga, Canada 3100 Ridgeway Dr, Mississauga, ON L5L 5M5, Canada Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Credit and Collections Manager oversees the processing...

  • Credit and Collections Manager

    2 weeks ago

    Mississauga, Canada 3100 Ridgeway Dr, Mississauga, ON L5L 5M5, Canada Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Credit and Collections Manager oversees the processing...

  • Credit and Collections Manager

    2 weeks ago

    Mississauga, Canada 3100 Ridgeway Dr, Mississauga, ON L5L 5M5, Canada Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Credit and Collections Manager oversees the processing...

  • Credit and Collections Manager

    Found in: Whatjobs CA C2 - 1 week ago

    Mississauga, Canada 3100 Ridgeway Dr, Mississauga, ON L5L 5M5, Canada Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Credit and Collections Manager oversees the processing...

  • Bilingual Credit Management Resolution Officer

    Found in: beBee jobs CA - 2 weeks ago

    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Credit Analyst

    4 days ago

    Mississauga, Canada Russel Metals Full time

    Listed on the Toronto Stock Exchange, Russel Metals is one of the largest metals distribution and processing companies in North America servicing customers primarily in Canada and the United States. The company conducts business in three metals distribution segments: metals service centers, energy products and steel distributors. We are currently seeking a...

  • Bilingual Credit Management Resolution Officer

    Found in: beBee S CA - 1 week ago

    MISSISSAUGA, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Credit and Collections Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Mississauga, ON, Canada 3100 Ridgeway Dr, Mississauga, ON L5L 5M5, Canada Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Credit and Collections Manager oversees the processing...

  • Bilingual Credit Management Resolution Officer

    Found in: beBee S CA - 3 weeks ago

    Mississauga, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Credit and Collections Coordinator

    1 week ago

    Mississauga, Canada Johnston Equipment Full time

    As the Credit and Collections Coordinator, you will have the opportunity to utilize your interpersonal skills and employ your full range of credit and collections knowledge to help the Company meet their collections objectives. You’ll be responsible for maximizing cash flow and minimizing credit risks and write-offs while providing exceptional customer...

  • Bilingual Credit and Collections Associate

    4 days ago

    Mississauga, Canada Guest Supply Canada Full time

    **Company Overview**: **Role**: The Bilingual AR Credit and Collections Associate will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary. The Bilingual AR...

  • Bilingual Credit and Collections Associate

    1 day ago

    Mississauga, Canada Guest Supply Canada Full time

    **Company Overview**: **Role**: The Bilingual AR Credit and Collections Associate will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision-makers when necessary. The Bilingual AR...

  • Credit Quality Assurance Specialist

    5 days ago

    Mississauga, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Customer Service Specialist

    3 days ago

    Mississauga, Canada FedEx Trade Networks - Transport & Brokerage (Canada) Inc. Full time

    FedEx Trade Networks (FTN) and its predecessor companies, have more than 100 years of experience in international trade. The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface...

  • Customer Service Specialist

    3 days ago

    Mississauga, Canada FedEx Trade Networks Canada Full time

    FedEx Trade Networks Canada - Customer Service - RC606301 - Full Time - Regular - No - Mississauga, Canada **Job Description Summary**: This position is responsible for providing support to FXG Brokerage Inclusive (BI) services and assisting FedEx OPCOs, US shippers and FTNC customers, on matters regarding BI and customs brokerage for High Value Shipments...

  • Credit Manager

    4 days ago

    Mississauga, Canada Maksteel Holdings ULC Full time

    **Job Title** Credit Manager **Job Code** **Department Code** **FLSA Status** Exempt **Full/Part Time** Full-Time Here at UPG, our motto is “Stronger Together”! Our success continues to be driven from within, starting with our dedicated employees who operate with a sense of urgency, commitment to customers and flexibility to do what is right....

  • Account Receivable Clerk

    4 days ago

    Mississauga, Canada Vasco Cartage limited Full time

    We’re looking for a self-starter who is system savvy and appreciates the needs for accuracy in numbers and data management. Reporting to the Controller, the Accounts Receivable Clerk will process, review and collect past due invoices; assist in driving down DSO, AR reconciliations, collaborate with Sales, Operations and Finance to report and resolve issues...