Customer Service Specialist

2 weeks ago

Mississauga, Canada FedEx Trade Networks Canada Full time

FedEx Trade Networks Canada
- Customer Service
- RC606301
- Full Time
- Regular
- No
- Mississauga, Canada

**Job Description Summary**:
This position is responsible for providing support to FXG Brokerage Inclusive (BI) services and assisting FedEx OPCOs, US shippers and FTNC customers, on matters regarding BI and customs brokerage for High Value Shipments (HVS) & Low Value Shipments (LVS) shipments. It also requires the incumbent to explain the FTNC Non-Resident Importer (NRI) program to potential customers.

At FedEx Trade Networks, you’ll find everything you’d expect of a people-first, global industry leader. FedEx offers a chance at a long rewarding career within one of the World’s Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.

CUSTOMER SERVICE & BROKERAGE INCLUSIVE SERVICE SUPPORT
- Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement
- Explains to customers our customs brokerage service for LVS & HVS shipments, fees associated and CBSA guidelines
- Investigates and analyzes BI disputes on a regular basis and contacts Customs for additional information/clarifications (if required)
- Apprises customers and FedEx OPCO on the status of dispute, and coordinates with FTNC’s Regulatory & Compliance department for correction to the file or B2 completion
- Updates all Customs clearance cases on 1Source until the file is closed
- Provides general customs brokerage information to customer upon request

CREDIT CARD PAYMENTS
- Inquires & responds to customers for any issues related to credit card payment, such as duplicate payment, payment applied against the wrong invoice, etc.

FedEx EXPRESS AND REVENUE SERVICES
- Provides assistance to FedEx Express Customer Service Representatives on queries such as shipment delays in customs clearance or FTNC clearance invoices that customers receive by mail
- Assists with sorting and mailing of low value shipment documents
- High School Diploma Required
- Minimum 3 years of experience in the field of customer service
- Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
- Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
- Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers, carriers and brokers

**Additional Information**

**Posting Date**: 09-February-2023

FTN Statement/Disclaimer

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do

Thank you for your interest; however only those applicants selected for an interview will be contacted.

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