Bilingual Credit Management Resolution Officer

Found in: beBee jobs CA - 1 week ago


Mississauga, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canada's leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

  • Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
  • Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client's financial obligations
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client's financial situation
  • Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

  • Proven interpersonal, communication and problem resolution skills
  • Ability to build rapport while offering the right solutions for our clients while mitigating risk
  • Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
  • Requires fluency in French and English (oral and written)
  • Flexibility to work various shifts that meet our clients' needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM EST

Nice-to-have

  • Past experience in a customer service role where you provided a variety of needs-based solutions
  • Negotiation skills
  • Experience working in a team and metrics-based performance environment
  • Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

HYBRIDENT

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at


  • Bilingual Licensed Customer Care Officer

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionThe Customer Care Officer will respond with professional and accurate service for all client concerns and escalations. You will be responsible for providing effective problem resolution and delivering a superior client experience by demonstrating effective root cause analysis for RBC Life Insurance Company.You will strive to...

  • Bilingual Senior Client Services Operations Representative

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryProvides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity? As a bilingual Group Client Services rep you will provide day-to-day customer service...

  • Bilingual Collector

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Chubb Fire & Security Full time

    Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on...

  • Senior Software Engineer

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada CanCap Management Inc. Full time

    17 days ago Requisition ID: 1110 CanCap is a national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries....

  • Account Manager

    Found in: beBee jobs CA - 2 weeks ago


    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Account Management (Non-IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...

  • Credit Valley Hospital

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Paladin Security Full time

    Position: Team Lead Security GuardSite: Trillium Health Partners - Credit Valley Hospital Eglinton Ave W, Mississauga, ON L5M 2N1City: Mississauga, ONStatus: Full-TimeHours: / Continental Rotating Schedule (Nights and Days required)Pay Rate: $ /Hourly "Rates are based on a leveling system"**To be considered for this position at THP, candidates must be able...

  • Recoveries Officer

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat's the opportunity?The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients,...

  • Bilingual Client Services

    Found in: beBee jobs CA - 2 weeks ago


    Mississauga, Ontario, Canada ARAMARK Canada Full time

    Job Description Come join our team at Complete Purchasing Services Our group buying organization is second to none and prides itself how we serve & support our clients all across Canada. In the role as Client Services/Support, you will be responsible for systems maintenance, over?the?phone training & support, and inside sales function for contract compliance...

  • Vendor Accounting II

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada TD SYNNEX Canada ULC Full time

    About the Role12 Month Contract As an AP Analyst (Accounts Payable) with TD SYNNEX, you'll be the backbone of our accounting operations, ensuring accuracy and efficiency. Your role encompasses verifying cost accounting and accounts payable records, crafting invoices and vouchers, and maintaining a meticulous balance in both accounts payable and accounts...

  • Manager, Site Support

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Manager, Site Support - SSC oversees production support for all technology hardware applications for the various locations of the Store Support Centre (SSC).S/he is responsible for providing direction to the relevant support analysts and technicians from Walmart's global teams (Bentonville, Global eCommerce, 3rd party service...

  • Licensed Insurance Client Care Officer

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionLicensed Insurance Client Care Officer - Life & HealthRemote work available in the province of Ontario.As a Licensed Insurance Client Care Officer, you will respond with professional and accurate service for all client concerns and escalations Insurance Life & Health. You will be responsible for providing effective problem...

  • Insolvency Officer

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryContacts past due credit card customers to arrange debt repayment and settle accounts. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?You will apply your investigative abilities and take ownership to resolve issues, ensuring...

  • Manager, Client Services

    Found in: beBee jobs CA - 2 weeks ago


    Mississauga, Ontario, Canada Spectrum Health Care Full time

    Motivates, directs and coaches staff to ensure quality care to all clients.Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managedEnsures effective resolution of customer complaints to increase satisfaction and maintain customer loyaltyOversees staffing and the preparation of monthly...

  • Bilingual Senior Life Claims Specialist

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a bilingual Senior Life Claims Specialist you will adjudicate and manage Life and waiver claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for applying appropriate risk management strategies, which will impact on the company's financial results, reputation and...

  • Bilingual Group Quote Coordinator

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As the Bilingual Group Quote Coordinator, you will provide superior support to Advisors, Clients, Group Sales Consultants, and internal/external business partners through timely and accurate delivery of proposal. You will ensure Service Level Agreements are consistently met and are within internal quality...

  • Bilingual Group Solutions Specialist

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C (Business to Client) team. We are looking for individuals who will embrace our "Client...

  • ServerBartender, Cashier, Manager

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Holiday Inn $ Suutes Full time

    ServerBartender, Hostess CashierFpGreeted Guests, Tool orders, served food and drinks. Presented bill, collect, cash or credit card. Able to serve food, and alcohol ice drinks or sift drinks or coffee or tea. Serve food, take away all dishes and present bills. collect cash or credit card. Took care of payment if the bill, gave back credit card or change from...

  • Project Manager, Technology and Strategic Initiatives

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Project Manager, Technology & Strategic Initiatives will lead the development and implementation of technology projects and initiatives throughout the Walmart Connect (WMC) organization. This individual is responsible for managing a small team of internal resources and third party partners to design, develop and deploy, solutions...

  • Assistant Manager

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Cineplex Full time

    Work location:CPX Courtney Park CinemasCity:MississaugaWhat you will do:Part-Time Assistant Manager Cineplex's Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies and look to bring their experience towards providing a fun and...


  • Mississauga, Ontario, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...