![Cummins](https://media.trabajo.org/img/noimg.jpg)
Service Supervisor
2 months ago
Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.
We are looking for a talented Service supervisor to join our team
**Service supervisor**
- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
**Qualifications**
**Skills**
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.
**Education, Licenses, Certifications**
- Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferredThis position may require licensing for compliance with export controls or sanctions regulations.
**Experience**
- Intermediate level of relevant work experience in a technical field, including team leaders
-
Service Supervisor
2 weeks ago
Edmonton, Canada Canadian Linen & Uniform Service Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...
-
Cleaning Supervisor
2 weeks ago
Edmonton, Canada Chitate Cleaning Service Full timeChitate Cleaning Service is a reliable and dynamic cleaning company committed to providing exceptional cleaning solutions to our clients. With a focus on quality, reliability, and customer satisfaction, we take pride in delivering professional cleaning services tailored to meet our clients' needs. **Position Overview**: We are currently seeking a motivated...
-
Dispatch Supervisor
2 months ago
Edmonton, Canada Greater Edmonton Taxi Service Full time_**Are you a well-experienced Dispatch Supervisor seeking your next great opportunity? Come work with an organization who takes pride in servicing the Edmonton community for many decades. **_ **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your...
-
Dispatch Supervisor
5 days ago
Edmonton, Canada Greater Edmonton Taxi Service Full time_**Are you a well-experienced Dispatch Supervisor seeking your next great opportunity? Come work with an organization who takes pride in servicing the Edmonton community for many decades. **_ **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your...
-
Edmonton, Canada Service Experts Canada Full timeOverview: **Field Supervisor, Residential New Construction** **Reports To**:General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Supervision **Location Name**: Rob's Albertan Accent Heating **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the...
-
Service Supervisor
2 months ago
Edmonton, Canada Cummins Inc. Full time**Service supervisor** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact...
-
Customer Service Supervisor
1 day ago
Edmonton, Canada Quadra Full time**Position**: Customer Service Supervisor **Location**: Edmonton, Alberta (Hybrid / Flexibility policy) **Status**: Permanent, full-time (1) Are you a charismatic leader looking for a role where you will make a difference to your team? Are you defined as an empathetic person, an excellent team player and a positive leader? You like challenges and making...
-
Field Service Supervisor
15 hours ago
Edmonton, Canada AFD Petroleum Ltd. Full time**JOB SUMMARY** The Field Service Supervisor will be the first point of contact for our customers, providing them with professional and courteous service regarding general inquiries, complaints, and other activities involved in managing the relationship with our customers. Excellent customer service skills are a must. This individual will be highly...
-
Customer Service Supervisor
5 days ago
Edmonton, Canada Executive Flight Centre Group Ltd Full timeFull Time Customer Service Supervisor Main Terminal - YEG Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...
-
Dispatch Supervisor
1 week ago
Edmonton, Canada Greater Edmonton Taxi Service Full time**About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. At the heart of everything you do is to strive to deliver a world class customer experience while maintaining safety at...
-
Supportive Services Supervisor
2 weeks ago
Edmonton, Canada St.Michael's Health Group Full timeLocation: St. Michael’s Health Group, Grove Manor, Spruce Grove Hours: 38.75 Hours/Week; 1.00 FTE Status: Permanent Full-Time **The Organization** St. Michael’s Health Group exceptional care for seniors begins with a positive attitude, demonstrated values, a broad understanding of community dynamics, respect for organizational history, and is a...
-
Sprinkler Service Technician Supervisor
2 months ago
Edmonton, Canada Sterling Fire Protection Inc. Full timeCome join Sterling Fire Protection Services, where our passion for safety and commitment to excellence unite. As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety. If you're driven by a commitment to excellence, have a passion for making a difference, are dedicated...
-
Supervisor, Maintenance Services
3 weeks ago
Edmonton, Canada Edmonton Catholic Schools Full timeEdmonton Catholic Schools is a large urban school division whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The Division is comprised of over 44,000 students and 5,000 employees in 95 schools plus other sites. **Supervisor, Maintenance...
-
Patient Food Services Supervisor
3 days ago
Edmonton, Canada Alberta Health Services Full timeYour Opportunity: Make a significant impact on patient-focused health care as a Supervisor in Patient Food Service (PFS). PFS is a provincial program that is committed to providing nutritious, healthy, high quality meal service to patients, staff, visitors and the community. This position will work within a supervisory team to support patient food service at...
-
Customer Service Supervisor
5 days ago
Edmonton, Canada Gem Cabinets Full time**Customer Service Supervisor**: Closing Date: Aug 1, 2024 **Department: Service** Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our...
-
Service Supervisor
1 day ago
Edmonton, Canada Finning Canada Full timeCompany: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Supervisor with Finning Canada, you will manage the Electrical Services team by providing strong leadership, measure technician productivity, coach, mentor, provide performance feedback and support the growth of the technicians. Supporting the Inside sales...
-
Patient Food Services Supervisor
4 days ago
Edmonton, Canada Alberta Health Services Full timeYour Opportunity: Make a significant impact on patient-focused health care as a Supervisor in Patient Food Service (PFS). PFS is a provincial program that is committed to providing nutritious, healthy, high quality meal service to patients, staff, visitors and the community. This position will work within a supervisory team to support patient food...
-
Field Service Supervisor
1 day ago
Edmonton, Canada Shermco Industries Full time**About Shermco** Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and...
-
Appliance Service Technician
2 months ago
Edmonton, Canada Best Appliance & Ref Service Full time**Appliance Technician** **Overview**: Best Appliance & Ref Service is looking for an Appliance Technician to join our team in Edmonton, AB. This is a great opportunity for someone who is mechanically inclined, enjoys working with their hands, and loves to keep up with the latest technology. We are looking for someone who can help us with the daily...
-
Customer Service Supervisor
2 months ago
Edmonton, Canada Active Warehousing Full timeActive Warehousing Inc. is a leading competitor in the 3PL Warehousing Industry. Our hands-on approach to employee safety, client satisfaction, combined with a competitive pay structure, allow us to give our employees a career filled with excitement and security. Our warehouses, which are located on the Northwest side of Edmonton, cover 500,000+ square feet...