Automotive Service Advisor

6 months ago

Wallaceburg, Canada Progressive Ford Full time

Service Advisor

**Duties**:

- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Communicate with technicians to determine necessary repairs and services
- Provide estimates for repairs and services, including parts and labor costs
- Explain repairs and services to customers in a clear and understandable manner
- Upsell additional services or maintenance packages as appropriate
- Schedule appointments and manage the service department's workflow
- Coordinate with parts department to ensure timely delivery of necessary parts
- Process customer payments and handle cash transactions
- Maintain accurate records of customer interactions and service history

**Skills**:

- Strong sales and customer service skills
- Knowledge of automotive repair and maintenance procedures
- Mechanical knowledge to accurately assess vehicle issues
- Ability to effectively communicate technical information to non-technical customers
- Experience handling cash transactions and basic accounting principles
- Upselling skills to promote additional services or maintenance packages
- Familiarity with dealership operations and procedures

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.

**Salary**: $18.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- service advisor: 2 years (preferred)
- Customer service: 2 years (preferred)

Ability to Commute:

- Wallaceburg, ON N8A 5J6 (required)

Work Location: In person

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