Bdc Manager/customer Service Manager

2 weeks ago


Sherwood Park, Canada Sherwood Ford Full time

**Position Overview**: As the Business Development Centre Manager, you will be responsible for overseeing and leading our BDC team, ensuring top-notch service, optimizing processes, and driving growth. You will work closely with sales and service departments, focusing on increasing customer acquisition, retention, and satisfaction. This is a fantastic opportunity for a dynamic individual who thrives in a fast-paced environment and is passionate about customer experience and business growth.

**Key Responsibilities**:

- Manage and lead the Business Development Centre team, providing guidance, training, and support to achieve department goals.
- Develop and implement strategies to maximize customer engagement, satisfaction, and retention.
- Drive lead generation, appointment setting, and follow-up processes to ensure effective customer acquisition.
- Work closely with sales and service teams to align BDC activities with broader dealership goals.
- Analyze performance metrics and generate reports to track BDC effectiveness, identifying areas for improvement.
- Conduct regular team meetings and performance evaluations, fostering a collaborative and results-driven environment.
- Maintain high standards of customer service, addressing escalated inquiries and ensuring prompt resolutions.

**Qualifications**:

- Proven experience in a similar role, preferably within the automotive industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of CRM software and tools; experience with automotive CRM systems is a plus.
- Ability to analyze data and make strategic decisions.
- A proactive, problem-solving attitude and a commitment to delivering exceptional customer service.
- High level of organizational skills and the ability to manage multiple priorities.

**Why Join Sherwood Ford?**
- Competitive salary and benefits package, including health, dental, and retirement savings options.
- Opportunities for ongoing training and professional growth within a supportive team.
- A dynamic and engaging work environment.
- The chance to work with a respected brand in the automotive industry and make an impact in a key role.

**Job Types**: Full-time, Permanent

Pay: $5,000.00 per month

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Sherwood Park, AB T8H 1B4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Automotive BDC: 1 year (required)

Work Location: In person


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