Security Communications Coordinator

4 weeks ago

University of British Columbia Okanagan campus, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Security, Level A

Job Title

Security Communications Coordinator

Department

UBCO | Dispatch | Campus Security

Compensation Range

$5,906.25 - $8,508.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

February 28, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Mar 31, 2024

This role is 0.75 FTE, please note the above salary will be pro-rated.

Job Description Summary

Security Communications Coordinators in Campus Security monitor alarm systems, access control and Closed Circuit Television (CCTV) in support of campus security and acts as liaison with other University Departments and emergency services. Security Communications Coordinators efficiently address inquires in a professional manner, helping to ensure the safety and security of UBC Okanagan campus faculty, staff, students and visitors as well as University property.

Organizational Status

Reports directly to the Manager, Communications and Patrol with UBC Okanagan Campus Security.

Work Performed

1. Coordinates communication with respect to security activities by:

- Operating and controlling the 24/7 communications network for day-to-day issues which may include, but is not limited to, security, parking, facilities management, Safewalk, Blue Phone, residences, and all campus buildings and properties.
- Controlling the 24/7 communications network, acting as liaison with local emergency services such as RCMP, Ambulance, Fire Department, and/or all University Departments and contacting appropriate UBC authorities and administrators in the event of an emergency.
- Controlling, assessing and analyzing numerous computer databases for information and relaying as needed to the appropriate departments, authorities and persons.
- Conducting regular systems integrity checks according to established protocols and dealing with outcomes.

2. Supervises and oversees the contract security workers ensuring they respond and give proper assistance to the campus as needed by:

- Receiving complaints, dispatching issues to appropriate personnel and documenting in accordance with policies and procedures.
- Investigating complaints, reporting, making recommendations for outcomes and following up on issues.
- Monitoring and operating security systems including CCTV, intrusion alarm systems, Access Control Systems and dispatching Campus Security personnel.

3. Ensures appropriate documentation is completed as per regulations by:

- Coordinating and maintaining logs, various reports (Incident Reports) and other information records.
- Providing direction, training and feedback to contracted security workers with respect to required documentation.

4. Participates in inter-departmental initiatives with an eye to sharing information and ideas from a safe and secure campus perspective.

5. Anticipates short notice call outs to fill shift coverage requests.

6. Performs other related duties as required.

Consequence of Error/Judgement

Prioritizes and uses judgment related to the communication of information in accordance with established policies and procedures; inappropriate communication may impact service provided by others. Must be able to effectively plan and/or problem solve through use of policy and procedures, resolving issues with thoughtful resources using the systems reliability and technologies to conduct operational services to keep the campus users safe and secure.

Precedents and procedures are not always present in the role. While a portion of each task is or may be documented, many unique or exceptional circumstances occur which have to be proactively resolved. It is in these situations where the incumbent must concentrate, and have excellent problem solving skills to complete the task.

Decisions made and actions taken could have adverse affects on the culture, environment and staff morale within campus Security subsequently affecting the overall operations of the department and its relations with other agencies and the UBC Okanagan campus departments.

Supervision Received

Report directly and works under the supervision of the Security Managers, while working with little direct supervision, it is expected to execute mutual agreed to objectives while providing regular process and performance reports.

Supervision Given

Manages the day-to-day operations and provides leadership and direction to the contracted security services. Supervises any delegated task or operational requirement received from the Secu

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