IT Office Support Specialist

2 weeks ago

Mississauga, Canada Mercedes-Benz Canada Full time

IT Office Support Specialist

Group: Mercedes-Benz Group AG

Description

**IT Office Support Specialist**: Mercedes-Benz Canada needs stars like you

This is an on-site role

**What it means to be a star**

Without the stars that represent a team, a brand alone is incomplete.

Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.

The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.

We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story.

**How your role will add to the story**:
The **IT Office Support Specialist** oversees digital workplace vendor’s performance to support corporate users and independent dealers on day-to-day operation. Report to management on escalations, major incidents. Manage IT asset inventory, lifecycle replacement. Follow management guideline to service improvements to deliver best customer experience, provide excellent IT support to executive teams and act as their trusted IT advisor. Lead communication to corporate users and independent dealer on major incidents. Promote IT initiatives.

**A day in the life**

This is an on-site role

**Vendor Operation Management** (50%)
- Oversees vendor’s performance in IT digital workplace activities including monitoring incidents tickets trending, escalations, and vendor trainings. Ensure that all day-to-day operational activities are carried out within SLA and follow existing process. Follow strategies to vendor and management to improve productivity and efficiency. Report to management on major incident status.

**Asset Management** (20%)
- Responsible for procurement, installation and life-cycle inventory maintenance of IT hardware and software (includes PCs, peripherals, operating systems and other software) at Mercedes-Benz Canada. Maintain office hardware including desk hardware and meeting room hardware.

**VIP Support** (20%)
- Act as the primary contact to provide IT support to MB Canada executive teams and act as their trusted IT advisor for all types of IT service requests and incidents. Provide executive meeting technical support.

**Security Requirement** (5%)

**IT Communication Lead** (5%)
- Responsible for IT communication, which includes MBC IT social intranet content, related IT communications to business users and administrate MB Canada SharePoint collections. Promote new collaboration tools and IT initiatives to all MB Canada

Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.

**Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive**:
“Mercedes-Benz is more than a car brand; it’s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.”

“This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it’s rotations, international assignments, education programs and more.”

“As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else.”

“Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect.”

“Working for Mercedes-Benz, it’s certainly the brand and the pillars - but at the end of the day, once you’re in, it’s about the people, the experience, diverse cultures and backgrounds, everyone’s experience driving in one direction.”

**Qualifications**:
**Mercedes-Benz Star skills, requirements & traits**:

- Computer Degree or Diploma in related field
- Minimum 5 years in IT Operations with a strong background in Service Operations, vendor management, VIP support and Corporation communication
- Must have MCSE, Network +, Network Basics and PC operation
- Must have a strong dedication to customer service and have experience in training.
- Excellent analytical and problem-solving abilities to

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