Tenant Service Coordinator

7 months ago

Winnipeg, Canada GWL Realty Advisors Full time

**About GWL Realty Advisors**:
GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

Our Winnipeg team is currently seeking an exceptional Tenant Services Coordinator/Concierge supporting the property management team in overseeing a portfolio of commercial properties in the downtown core. A passion for fast and friendly customer service is a must as this role will be dedicated to providing “white glove service” exclusively to one key tenant. This person will work closely with a dedicated Building Operator to ensure all of the needs of the tenant are addressed as quickly and efficiently as possible.

This position will act as the main resource person with our external and internal partners. If you are an outstanding communicator, a highly organized and proactive person when it comes to solving problems, then this may be the right opportunity for you

**RESPONSIBILITIES**:
**Customer service**:

- Answer all incoming telephone calls and inquiries, service requests from key tenants and forward them to building operators and service providers, with professionalism and courtesy.
- Maintain positive tenant relations at all times by resolving complaints and ensuring tenant satisfaction.
- Build relationships with key contacts; proactively engage in frequent touchpoints to ensure work has been carried out satisfactorily and the quality of customer service is optimal.
- Encourage tenant feedback by touring space and conversing face-to-face with key tenant contacts daily.

**Administration and Operations**:

- Administrative tasks, such as updating information in property management systems, creating and tracking work orders for maintenance staff as it relates to key tenants.
- Manage and maintain the Angus Anywhere maintenance management system, including issuing work orders, and all other related reports, as well as data entry of all work orders as it relates to key tenants.
- Produce Key Performance Indicators (KPI’s) report, to track response time to work orders. Liaise closely with Property Management and Operations team to minimize response time.
- Develop and maintain an effective line of communication with staff, key tenants and contractors; coordinate with site personnel and liaise with various internal teams.
- Writing and sending notices to key tenants.
- Act as a resource person for the Property Management team.
- Establish and maintain good communication with the Property Management team and provide administrative support as needed.
- Maintain the tenant contact information log.
- Coordinate set up of parking and security access card.
- Assist with tenant related projects.
- Perform other duties, as required, such as provide back-up coverage to the Property Administration team when needed.

**Marketing**:

- Assist in the supervision and coordination of building-related events and tenant appreciation events.
- Maintain event calendars; help coordinate the welcome kit for new tenants and various ad hoc projects.
- Assist with tenant satisfaction surveys.

**QUALIFICATIONS**:

- 1+ year of experience in customer service (ideally in real estate, hotel, or retail).
- Desired administrative experience.
- Experience in property management, an asset.
- Passionate about customer service and always looking for ways to exceed expectations.
- Excellent problem-solving skills and ability to navigate complex situations.
- A highly collaborative person with strong communication skills (written, oral and interpersonal).
- Intermediate level knowledge of Yardi 7S, Angus Anywhere and MS Office (Word, Excel, Outlook and PowerPoint).
- Must be autonomous with a high degree of initiative, resourcefulness, flexibility, autonomy and professionalism.
- Must be able to work in different buildings.
- Must be able to work during regular and off hours as required

**What we Offer**:

- 3 Weeks of Vacation per year
- 3 Paid Personal Days per year
- Up to $2,000 annual Education Allowance
- Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
- Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

'What we Offer' section only applies to full-time employees.

**Our Business***:
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

**Our Commitment to Diversity***:
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and ma

  • Tenant Services Coordinator

    2 months ago

    Winnipeg, Canada Manitoba Government Full time

    **Tenant Services Coordinator**: SP3 Social Services Worker Regular/full-time Housing, Addictions and Homelessness Support Services, Manitoba Housing Winnipeg MB Advertisement Number: 43505 Salary(s): SP3 $56,569.00 - $74,650.00 per year Closing Date: December 1, 2024 The Manitoba government recognizes the importance of building an exemplary public...

  • Tenant Service Representative

    7 months ago

    Winnipeg, Canada ASTROID MANAGEMENT LTD. Full time

    **JOB DESCRIPTION** **Position Title**:Tenant Service Representative (TSR) **Position Type**: Regular - Full-Time **Position Location**:Winnipeg, MB Reporting to the Manager of Tenant Experience, the **Tenant Service Representative (TSR)** works collaboratively with other team members to manage the tenant lifecycle of a portfolio of properties. The...

  • Tenant Relations Coordinator

    3 days ago

    Winnipeg, Canada Eden Health Care Services Full time

    Eden Residential Care Services, Winnipeg MB Concordia Village IV Non-management, Non-union 0.5 FTE Indefinite Term (Subject to expire within two (2) weeks' written notice) Start: ASAP Open Until Filled Job Posting Number: ER-195-0921b Position Summary: The Tenant Relations Coordinator is responsible for facilitating a positive relationship between...

  • Tenant Companion

    6 months ago

    Winnipeg, Canada Bergen Gardens Full time

    **Job Title**:Tenant Support Worker **Job Location**: Bergen Gardens (1475 Molson) **Reporting Manager**:Community Care Director **_Job Summary:_** Reporting to the Community Care Director, the Senior Living Companion participates in delivery of services within scope to tenants required by their self-family managed care plan or private health care being...

  • Tenant Companion- Days

    4 months ago

    Winnipeg, Canada Cogir Senior Living Canada Full time

    **Description** Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. **Human Focus - Creativity - Excellence** We’re seeking individuals with a purpose and...

  • Tenant Companion

    3 months ago

    Winnipeg, Canada Lions Housing Centres Inc. Full time

    **Requisition ID**: 358398 **Posting End Date**: June 25, 2024 **City**: Winnipeg **Employer**: Lions Housing Centres Inc. **Site**:320 Sherbrook Street **Department / Unit**: Supportive Housing **Job Stream**: Clinical Support **Union**: CUPE Local 2348 **FTE**: Casual **Anticipated Shift**: Days, Evenings and Nights **Work Arrangement**: In...

  • Tenant Companion

    7 months ago

    Winnipeg, Canada Cogir Senior Living Canada Full time

    **Description** Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. **Human Focus - Creativity - Excellence** We’re seeking individuals with a purpose and...

  • Tenant Companion

    4 days ago

    Winnipeg, Canada Revera Inc. Full time

    **Description** Revera owns and operates retirement residences and long term care homes in the senior living sector. **Purpose. Passion. People.** We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with us. The...

  • Site Superintendent

    2 months ago

    Winnipeg, Canada FCMI LE Full time

    Benchmark Builders Inc. is a leading construction labour company in western Canada, dedicated to delivering, in collaboration with our trade partners, high-quality construction projects to our clients. With a commitment to excellence, safety, and sustainability, we take on challenging and rewarding projects across the region. As we continue to grow, we're...

  • Site Superintendent

    2 months ago

    Winnipeg, Canada FCMI LE Full time

    Benchmark Builders Inc. is a leading construction labour company in western Canada, dedicated to delivering, in collaboration with our trade partners, high-quality construction projects to our clients. With a commitment to excellence, safety, and sustainability, we take on challenging and rewarding projects across the region. As we continue to grow, we're...

  • Tenant Companion-

    4 weeks ago

    Winnipeg, Canada Cogir Senior Living Canada Full time

    **Description** Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. **Human Focus - Creativity - Excellence** We’re seeking individuals with a purpose and...

  • Resident Services Coordinator

    7 months ago

    Winnipeg, Canada Private Pension Partners Inc. Full time

    **ACCOUNTABILITIES**: Private Pension Partners Realty Services Inc. (“P3 Realty”) is seeking an experienced Resident Services Coordinator to join our team. The Resident Services Coordinator will ultimately report to the Senior Property Manager, with duties aligned to the Vice President, Realty Services during the lease-up period of all P3 Realty managed...

  • Tenant Companion

    3 days ago

    Winnipeg, Canada Revera Inc. Full time

    **Description** - Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and...

  • Tenant Companion

    7 months ago

    Winnipeg, Canada Riverside Lions Seniors Residences Inc. Full time

    **JOB DESCRIPTION** Riverside Lions is looking for passionate and caring personal caregivers to join our amazing team! The Supportive Housing (SH) Companion will work with our residents who need special support with the tasks of daily living, promoting independence, dignity and self-esteem within a safe and secure environment. An important role the SH...

  • Tenant Companion

    7 months ago

    Winnipeg, Canada Riverside Lions Seniors Residences Inc. Full time

    **JOB DESCRIPTION** Riverside Lions is looking for passionate and caring personal caregivers to join our amazing team! The Supportive Housing (SH) Companion will work with our residents who need special support with the tasks of daily living, promoting independence, dignity and self-esteem within a safe and secure environment. An important role the SH...

  • Housing with Supports Coordinator

    4 weeks ago

    Winnipeg, Canada Fred Douglas Heritage House Full time

    **REPORTING RELATIONSHIP** Executive Vice-President (EVP), Fred Douglas Society **SUMMARY OF FUNCTION** In collaboration with the EVP and other FDS Leaders, the Housing with Supports Coordinator is responsible for supporting and coordinating the work of Heritage House staff and working with the Home Care Case Coordinator and Resource Coordinator in...

  • Collections Coordinator

    7 months ago

    Winnipeg, Canada Broadstreet Properties LTD Full time

    Do you have exceptional customer service and communication skills with the ability to deal with conflict? Do you consider your ability to negotiate one of your top skills? If so, our** Collections Coordinator position in Winnipeg, MB** may be the perfect position for you! The Collections Coordinator is responsible for contacting current and past tenants...

  • Collections Coordinator

    7 months ago

    Winnipeg, Canada Broadstreet Properties LTD Full time

    Do you have exceptional customer service and communication skills with the ability to deal with conflict? Do you consider your ability to negotiate one of your top skills? If so, our** Collections Coordinator position in Winnipeg, MB** may be the perfect position for you! The Collections Coordinator is responsible for contacting current and past tenants...

  • Evening Attendant #1 Elderly Person’s Housing

    3 months ago

    Winnipeg, Canada Donwood Manor Full time

    **Elderly Person’s Housing - 165 Donwood Drive** **Permanent| Part time (0.44 EFT) |7:45pm - 12:30am** Reporting to the Tenant Resource Coordinator, the Evening Attendant will assist EPH Tenants with life management skills that will enable the individuals to remain independent in the community. The EPH Service Attendants collaborate with SSGL (Supports...

  • Distribution Services Coordinator

    7 months ago

    Winnipeg, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Distribution Services Coordinator **is responsible for receiving, distributing and shipping mail items and packages and managing customer requests and inquiries digitally, over phone and in person **KEY DUTIES & RESPONSIBILITIES** - Receives, sorts and distributes incoming mail/courier envelopes, packages and boxes. -...