Service Manager

6 months ago

Toronto, Canada Shangri-La Hotel Full time

Shangri-La Toronto

Working with the Director of Finance & the Director of Human Resources, participate in the development, implementation and administration of all payroll and compensation responsibilities for both Shangri-La Toronto and Shangri-La Vancouver. This position is based in either Toronto or Vancouver.

**Responsibilities include**:
With a high level of integrity, creativity and personal commitment to service excellence, inspire an emotional sense of gracious hospitality through personal professionalism.
Manage and administer the hotel's benefits programs including enrollments, changes and terminations, extended health care benefits programs, WSIB/WSBC Payroll reports, Disability and other benefit administrative processes.
Process all employee changes, absences, compensation adjustments, RRSP contributions and facilitate STD/LTD, WSIB/WSBC, and Service Canada requests.
Prepare the company payroll in a correct and timely basis using PUSH OPERATIONS Payroll Software, assist in calculating manual payments, processing records of employment, taxable benefits, and deductions as required.
Process and audit time & attendance, employee changes, enrollments, terminations, wage and salary adjustments, exporting information as required to process bi-weekly payroll.
Participate in the active labour management of the hotel, ensuring managers are in compliance with productivity standards, entering and utilizing the labour management software as required.
Approve and track vacation, lieu days, absences, recognition days, leaves of absence etc.
Ensure the processing of all new hires, temporary workers, transfers, promotions and terminations.
Regularly audit payroll balance sheets, YTD earnings, etc. to ensure compliance measures are in place.
Prepare the Payroll journals and balance sheet reconciliation for those accounts.
Ensure compliance with company, owner, statutory and fiscal requirements and timetables.
Train management in timecard approvals, and familiarity with software, as required.
Monthly reconciliations of WSIB (Ontario), WSBC (BC), benefits eligibility (monthly and bi-annually), RRSP etc.
Undertake other ad hoc related responsibilities, as required.

**The following is considered mandatory for this position**:
Analytical skills
- Must have strong analytical, organizational, multitasking skills and be able to manage multiple projects successfully.
Mathematical skills
- Perform a multitude of highly complex calculations.
Functional expertise
- Demonstrates considerable competence in technical areas of accounting towards payroll.
Communication
- Excellent verbal and written communication with 100% fluency in English, ability to write policies and technical correspondence related to the position and able to clearly communicate complex financial data amongst the management team in the hotel.
Exceptional leadership
- Inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, high morale, safety, respect, sincerity, helpfulness, courtesy and humility.
Ethical conduct and responsibility
- Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism.
Technology proficiency
- Fully competent with current Windows based accounting programs and online commercial banking.
Organizational skills - Superior office administration skills, strong organizational and multitasking skills and be able to manage multiple projects successfully.
Approachability - Through personal presence, must be highly visible/approachable to Managers, Executives and other Shangri-La employees.
Decision-making and problem solving - Responds promptly, accurately and reasonably when making decisions, ultimately ensuring successful problem resolution.
Conflict resolution - Ability to deal effectively with all employees, demonstrating high levels of patience, tact, diplomacy and confidentiality.
Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
Ethical conduct and responsibility - Sets a positive example and fulfills responsibilities with the highest diplomacy of integrity, ethics and professionalism.

**Other Requirements**:
Minimum 2 years previous work experience processing payroll and administering benefits is required.
Experience with PUSH OPERATIONS Payroll Software is an asset.
Maintaining a professional designation as a Certified Payroll Professional is preferred.
Thorough knowledge of Ontario/BC pay and benefits administration and both WSIB and WSBC is preferred.
Demonstrated knowledge of hotel accounting plus related programs and systems.
This role may be based in either Toronto or Vancouver.

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