IT Service Representative

2 weeks ago


Ottawa, Canada CFMWS Full time

**WHO WE ARE**
The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.

**THE ROLE**

This is a hands-on role, working with a team, where you will exercise your knowledge and skills daily. If you are passionate about technology and want to be part of a team who is becoming the orchestrator of digital innovation, this is the opportunity for you.

**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

College diploma or certificate in Computer Science, Network Administration or a related field

Information Technology Infrastructure Library (ITIL) certification

**Experience**

In problem analysis and resolution

In a help desk support

In a customer care center environment

In maintaining and supporting the enterprise-wide software and telecommunication infrastructure

In hardware and software management and support

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

**LANGUAGE REQUIREMENTS**
Bilingual Essential

Reading: Advanced

Writing: Basic

Oral: Advanced

**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Group Savings Plans.

**Perks**: Discounts through CFAppreciation.

**OTHER INFORMATION**
- This position has an assigned location and may allow flexible work options such as remote or hybrid work, but the employee must be able to report to the assigned work location at their own cost if required. Remote work may be required depending on health and safety considerations.
- The selection process will be done virtually.
- This position is a one-year term.

**START DATE**
As soon as possible

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS04556



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