Representative, Customer Service

2 weeks ago

Ottawa, Canada Fresh Start Foods Full time

Fresh Start Foods Canada Ltd.
Join one of the BEST teams in the Industry

At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

- Who are customer centric
- Who are able to deliver on their commitments
- Who value individual excellence and collective performance
- Who care and give back - sustainable agriculture, the environment, corporate citizenship
- Who go above and beyond to provide options for our customers
- Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Fresh Start Foods Canada Ltd. was founded in 1993 to provide Foodservice Customers with a fresh alternative. An outstanding supply network, efficient distribution through our three regional locations, and our thoroughly modern processing plant are all part of our commitment to provide the freshest fruits and vegetables possible.

We are currently seeking a full time Customer Service Administrative Representative to join our team for the Ottawa Facility.

Description of Role:
Reporting to the Branch Manager the position Customer Service Administrative Representative of has a responsibility for the administration and customer service related activities within the Ottawa branch. This includes assisting the sales staff and management with the day to day operation of the office, fielding customer calls, order entry, inquiries, banking activities, customer invoicing and general office duties. Along with the rest of the members of the Ottawa team, is responsible for the overall delivery of quality Customer service and a positive customer experience.

Duties and Responsibilities:

- Data entry, including order processing and other daily procedures
- Associated paperwork for all orders
- Managing all customer inquiries and providing prompt responses
- Daily cheque deposits and bank consolidations
- Daily tracking of COD and credit card payments
- Printing customer invoices
- General office and customer service duties as assigned

Skills, Qualifications, and Experience:

- Excellent communication skills, both verbal and written
- Ability to multi-task and work in a fast paced environment
- Strong data entry skills
- Strong computer skills - working knowledge of Microsoft Office and Google Docs
- Customer service experience
- Strong organizational and time management skills
- Ability to work in a team environment and also alone
- High level of detail and accuracy while working under specific deadlines

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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