Field Service Representative I

2 weeks ago

Ottawa, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Representative.

**We offer**:

- Competitive pay
- Overtime opportunity
- Annual merit review and incentive plans
- Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
- Company provided credit card, iPhone & laptop
- Field based - start and stop from home everyday
- Business travel and all related expenses paid
- Medical, vision, prescription, dental and life insurance
- 401(k) with a company match
- Paid time off that accrues from day one and paid holidays
- Service training and coaching program
- Tuition assistance
- Opportunities for advancement

**What will you do**:
At STERIS, our Field Service Representatives act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to Biotech, Pharma and Research facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, glassware washers and other STERIS products as needed.
- Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
- Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
- Communicate promptly and efficiently with customers providing informative status updates.
- Be a positive ambassador for STERIS at customer sites.

**What do you need**:

- High school diploma or GED with 2+ years of relevant experience required.
- Valid driver’s license
- Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
- Strong technical, organizational, problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Experience with navigating a computer and exposure to Microsoft Office programs.
- Comfortable working independently without supervision.
- Flexibility to handle multiple, changing priorities.
- Willingness to work in a hospital setting that may include visibility to emergency trauma.
- Physical working requirements include:

- Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
- Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
- Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
- Walking and standing for extended periods of time.
- Working in confined spaces and under variable temperatures.

ZRSA #LI-GH1

Our Healthcare Customers are at this time requiring vendors to have the COVID-19 vaccination. Unvaccinated Associates may be excluded from working at a Customer site based on customer requirements. Additionally, may be required to meet provincial mandates on COVID-19 vaccination, exemptions and/or booster requirements. During the hiring process, I have been notified that this position is a Customer-facing role that falls under a provincial mandate. By accepting this offer of employment, I acknowledge I am able and willing to meet the requirements of the position as a condition of employment.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and

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