Reception Manager

2 weeks ago


Toronto, Canada OTT Financial Group Full time

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.

We are ambitious, results-focused, and forward-looking. At OTT, you’ll get numerous opportunities to learn and grow, alongside a cohort of talented people from diverse backgrounds and industries. Tackling business challenges in a collaborative and innovative environment, you’ll be encouraged to be your best self and make a meaningful impact.

Job Brief:
Job Duties include:

- Greet and bid farewell to visitors
- Communicate with all departments in the provision of customers’ services
- Customer-greeting, offering coffee / tea making if requested
- Maintaining Reception area and all meeting rooms in a neat professional level (including signs, brochures display)
- Record of incoming mails / parcels including returning mails and ensure incoming mails/parcels are delivered to the receivers in a timely fashion.
- Make sure all meeting rooms are reserved, booked in a orderly manner and maintained in a professional style
- Help with serving food / coffee during clients’ visit
- Provide guidance and training to the fellow team members
- Perform other duties as required

Qualifications and Skills:

- 10+ years experience in guest contact roles including the management role.
- Hotel and other hospitality experiences, hotel concierge experience would be ideal.
- Preferably fluent in English (both speaking and writing)
- Excellent communication skills both to the customers and internal team
- Friendliness
- Organizational skills
- Ability to main confidential records
- Availability to work during applicable business hours
- Capable receive on-the-job training
- Self-motivated
- Self problem solving
- Team player

Accommodations for job applicants with disabilities are available upon request.


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