![Ottawa Humane Society](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative: Foster
3 weeks ago
**Job Title**: Customer Service Representative: Foster
**Overall Purpose**: Under the direction of the Manager: Volunteers, the Customer Service Representative (CSR): Foster is responsible for assisting in developing and implementing the Foster Program at the Ottawa Humane Society (OHS).
**Work Schedule**
**July to December
- 44 hrs/pp**
**Week 1 -** Tue 3 pm to 7: 30 pm, Thu
- 7: 30 am to 4 pm, Sun - 11 am to 4 pm
**Week 2 - **Wed 3 pm to 7: 30 pm, Sat - 7: 30 am to 4 pm, Sun
- 11a m to 4 pm
**January - July - 32 hrs/pp**
**Week 1 - Thu - 7: 30 am - 4pm**
**Week 2 - Mon -7: 30 am - 4 pm, Thu -7: 30 am to 4 pm**
In accordance with OHS’ objectives, philosophies and policies and procedures, the CSR: Fostering is responsible for the following:
**1. Professional Responsibilities**
- Match animals requiring foster care to the appropriate volunteer
- Monitor the health and well-being of animals placed in foster
- Support volunteers in achieving the goals of the foster placement
- Coordinate meeting the health requirements of fostered animals
- Provide prescribed treatments and other medical interventions for the foster animals
- Facilitate day to day operations of the foster department
- Support volunteers in achieving the goals of the foster department
- Clean and maintain foster animal holding areas
- Ensure necessary documentation
- Coordinate meeting the health requirements of fostered animals
- Assist with volunteer recognition, retention and motivation programs and activities
- Ensure appropriate feedback on the performance of foster placements
**2. Administrative Responsibilities**
- Represent OHS in a professional manner
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
- Attend staff meetings and other meetings as required
- Maintain positive relationships in the community
- Maintain foster database and files
- Network with volunteer placement agencies and other professionals
- Produce written reports and records
- Participate in supervision, evaluation and training sessions
- Prepare accurate expense accounts and other forms
- Produce written reports and records
- Provide training and orientation to new staff as required
- Be familiar and ensure compliance with all health and safety policies and procedures
- May be required to train and supervise student, volunteer and work placements
- May be required to assume some of the responsibilities of the Supervisor: Foster
**3. Program Development**
- Assist in evaluating program objectives
- Participate in appropriate OHS committees
- Participate in the identification and achievement of OHS objectives
- Maintain a comprehensive knowledge of social, environmental and cultural issues relating to animal health and welfare
- May be required to participate in public relations and promotional activities
**Education and Experience**:
- Secondary school diploma or equivalent
- Assistant Veterinary Technician certificate, a minimum of one yea relevant clinical experience, or a combination thereof
- Minimum one year of customer service experience
- Experience working closely with, and supporting, volunteers is an asset
- Proficiency in Microsoft Word, Excel and Outlook
**Languages**:
- Advanced verbal and written skills in English are required
- Bilingualism (English/French) is preferred
Essential duties and working conditions:
- Employees may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner including, but not limited to, lifts and transfers of large animals
- Employees will be required to wear a uniform designated by the employer
- Employment is conditional upon the ability to work around all species of animals safely
- Employment is conditional upon maintaining confidentiality of OHS information
**Job Type**: Part-time
**Salary**: $20.32-$24.72 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- professional animal care: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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