Customer Service Representative
4 weeks ago
_Le français suit..._
**Title: Customer Service Representative**
**Employment Term**: Permanent, Full-Time, with Benefits
$46,000 per year ($22.11 /hour)
**About the CCTS**:
At the Commission for Complaints for Telecom-television Services (CCTS), our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.
We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.
**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.
The environment is welcoming, collegial, collaborative and team oriented. At this time, all CCTS employees are working in a hybrid work model.
**Position Overview**:
Do you **love speaking to people** on the phone, providing information and addressing inquiries in a professional matter? If this describes you, we have an **exciting opportunity** for you here at the CCTS We are currently looking for **motivated, high energy, customer-focused** representatives to join our customer service team
**What you do**:
- Answer live calls and provide customers with required information
- Respond to written communications
- Review complaints to determine whether they are within the scope of the CCTS mandate
- Ensure all customer contacts are logged and tracked accurately and in accordance with the CCTS process
- You contribute to a positive work environment
**What you bring**:
- Bilingualism - French/English oral and written is strongly preferred
- Minimum 1 year customer service experience within a call center
- Good computing and keyboarding skills with the ability to maneuver in a Windows based environment
- Previous experience working in a complaint-handling environment preferred
- Previous experience in telecommunications is an asset
**What you can expect**:
- No sales or marketing
- Competitive starting wage
- Health and dental benefits
- Paid training and the opportunity for career development
- Paid vacation
- Cohesive team environment that encourages suggestions and new ideas
- Strong support system
- Employee and Family Assistance Program
- Regular social events
- We promote a healthy work / life balance
- **Poste: Conseiller du service à la clientèle**
**Type d’emploi**: Permanent à temps plein avec excellents avantages sociaux
46,000 $ par année (22.11 $ de l’heure)
La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. La CPRST fournit gratuitement et de façon impartiale des services aux Canadiens.
La CPRST représente un organisme de professionnels impartiaux, justes et très dévoués, qui comprennent les besoins des parties en litige, et qui enquêtent et travaillent avec diligence pour trouver des solutions qui reflètent et respectent les besoins des deux parties.
**La culture de la CPRST**:
La CPRST est un organisme dynamique et en pleine croissance qui accorde une grande importance à ses employés. Ses bureaux sont situés dans la belle capitale de notre pays. À la CPRST, nous favorisons un milieu de travail **positif**, qui accorde une grande importance à l’**équilibre travail-vie privée**. Nous accordons une grande valeur à la diversité et croyons fermement qu’il faut soutenir la croissance et le perfectionnement de nos employés, qui proviennent d’horizons personnels et professionnels variés.
Notre milieu de travail est accueillant, collégial, axé sur la collaboration et le travail d’équipe. À l’heure actuelle, tous les employés de la CPRST travaillent dans un environnement de travail hybride.
**Aperçu du poste**:
Vous **aimez parler** au téléphone, informer les gens et répondre à des demandes de renseignements de façon professionnelle? Si vous vous reconnaissez dans cette description, nous avons un **poste intéressant** à vous proposer à la CPRST Nous sommes actuellement à la recherche de conseillers **motivés, dynamiques et qui ont à cœur de satisfaire la clientèle** pour se joindre à notre équipe du service à la clientèle
À titre de membre de notre équipe, vous fournirez aux Canadiens des **services de
-
Customer Service Representative
4 weeks ago
Ottawa, Canada Advanced Business Interiors Full timeFor over 30 years **Advanced Business Interiors** has Made Space Work by providing quality new and remanufactured office furniture to the marketplace. We also provide a complete suite of integrated services including design, installation, storage and rental. We are looking for a **Customer Service Representative **to join our team! This is a full-time...
-
Customer Service Representative
1 week ago
Ottawa, Canada Myers Automotive Group Full time**Customer Service Representative**: The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off. The BDC...
-
Customer Service Representative
1 week ago
Ottawa, Canada Summit Marketing Solutions Full timeWe are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...
-
Customer Service Representative
3 days ago
Ottawa, Canada Fix Network Full time**Fix Auto Kanata is looking for a Customer Service Representative!**: As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and...
-
Customer Service Representative
4 days ago
Ottawa, Canada Nordion Full timeReporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...
-
Customer Service Representative
2 weeks ago
Ottawa, Canada FASTSIGNS #513501 Full timeFASTSIGNS #513501 is hiring for a Customer Service Representative to join our team! Benefits/Perks: - Competitive Pay - Paid Vacation and Holidays - Performance Bonus - Benefits - Medical and insurance - Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: - Be the initial contact with current as well as prospective...
-
Customer Service Representative
1 week ago
Ottawa, Canada U-Haul Full time**Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...
-
Customer Service Representative
1 week ago
Ottawa, Canada Business Management Firm Full timeWe partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...
-
Customer Service Representative
2 weeks ago
Ottawa, Canada Orkin Canada Full time**What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada Sparkle Ottawa Cleaning Inc. Full time**Sparkle Ottawa Cleaning Inc**.is seeking a customer representative to join our team. As a customer service representative you will play a crucial role in ensuring customer satisfaction by addressing their cleaning needs and providing efficient service. **Job at a Glance** - Manage inbound and outbound calls in a courteous, timely and professional...
-
Customer Service Representative
2 weeks ago
Ottawa, Canada Quality Life Services Inc. Full timeQuality Life Services has one Customer Service position available in Ottawa. We're seeking a motivated, friendly and reliable representative to help facilitate a fast paced office, retail store and distribution company. Computer experience a definite asset! Quality Life Services, Inc. is a private and Canadian owned and operated company supplying primarily...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada Astra Agencies LTD Full timeWork at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada Astra Agencies LTD Full timeWork at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...
-
Customer Service Representative
4 weeks ago
Ottawa, Canada La Compagnie Commonwealth Plywood Full timeCommonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...
-
Customer Service Representative
3 days ago
Ottawa, Canada U-Haul Full time**Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...
-
Customer Service Representative
3 days ago
Ottawa, Canada Gillian Sims - Desjardins Insurance Agent Intern Full time**Customer Sevice Representative** - Desjardins Agent Team Member** Location: Ottawa West, ON Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads, schedule...
-
Customer Services Representative
3 weeks ago
Ottawa, Canada Natural Purity Full timeAs an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....
-
Customer Services Representative
2 weeks ago
Ottawa, Canada Natural Purity Full timeAs an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....
-
Customer Service Representative
6 days ago
Ottawa, Canada Waste Connections of Canada Full timeWaste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada Waste Connections of Canada Full timeWaste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service** **Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...
