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Bilingual Customer Service Representative
4 months ago
Internal Job Title: Bilingual Customer Service Representative
- Job Type: Full-Time, 5.5 Month Contract (August 1st, 2024 - January 15th, 2025)
- Location: 18 Auriga Drive, Ottawa
- Work Model: Hybrid
- Position Summary
- As a Bilingual Customer Service Representative in our BUMP (Digital Raffle Solutions) Business Development department, you will be responsible for supporting the operations of a high profile local charitable raffle through the provision of administrative functions and services related to the day-to-day operations of the digital raffle, sales inquiries/issues, and the generation of high-level reports.
- *Note* - This is a 5.5 month contract position that may provide the opportunity to transition to full-time employment at the end of the contract term.
- What We Can Offer You- Compensation: A competitive hourly wage.-
- Career: At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.-
- Culture: Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.- What You Will Do- Support the management and operations of the raffle programs:- Ensure raffle compliance with regulatory requirements-
- Schedule and execute draws-
- Monitor sales queuesComplete prize fulfillment-
- Answer, evaluate, and prioritize requests & incidents:
- Consult user guides, technical manuals, and other documents to research and implement solutions for raffle purchasers-
- Escalate unresolvable issues in a timely manner-
- Generate reports for regulatory purposes with a focus on accuracy and deadlines:- Prepare and reconcile data-
- Weekly reports-
- Final reports- Qualifications
- Knowledge and Experience- High School Diploma-
- 3+ years of customer service experience-
- Experience with a ticketing system is an asset, but not required-
- Knowledge of AGCO Charitable Gaming Regulations is an asset, but not required- Technical Skills- Windows Operating Systems-
- Internet Browser (Google Chrome, Microsoft Edge, Explorer)-
- Microsoft O365- Soft Skills and Characteristics- Communication-
- Interpersonal skills-
- Attention to detail- Mandatory Requirements- Fluency in English-
- Intermediate to advanced French (comprehension, verbal and written)- Security Clearance Requirements- No security clearance requirements- About Us
