Customer Service Representative

6 months ago

Edmonton, Canada Foothills Creamery Ltd Full time

**About Us**:
Foothills Creamery has proudly produced dairy products and served Western Canada for over 50 years. We produce butter and ice cream, now offering over 80 different flavours of ice cream, sorbet, sherbet, and soft serve. We take pride in using locally sourced ingredients and continue to use the same old-fashioned, barrel churned techniques as we did in 1969.

Foothills Creamery is committed to growing our passionate and friendly staff, providing excellent customer service, and producing the highest quality ice cream and dairy products for Canadians.

**The Role**:
The Customer Service Representative (CSR) will professionally engage and interact with stakeholders, customers, and prospects to provide information, support, and the highest standard of customer service on an ongoing basis. This position is responsible for the efficient managing of visitors, customers, telephone calls, messages, and mail. They are the main contact for Customer Service for all customers across Western Canada. The CSR is accountable for solving customer concerns, inquiries, processing transactions, and a variety of administrative duties in the daily operation of the Foothills Creamery (FHC) business.

**What You’ll Do**:

- Manage the FHC systems to accurately enter information to ensure other departments can complete the order & delivery process
- Serve as the primary contact for Customer Support for all customers in Western Canada
- Provide solutions and work with customers to resolve any concerns or issues and escalate issues when required
- Inform customers on any promotions or new products as part of the order taking process
- Ensure the communication of policies and procedures occur with External customers
- Follow FHC’s “Order to Delivery” process from start to finish to ensure transactions are completed properly
- Regularly monitor customers accounts to avoid any outstanding orders
- Print pick tickets, verify orders and print invoices for Shipping & Delivery teams
- Other administrative duties as required

**What You’ll Need**:

- High School Diploma
- 3 years of experience in a Customer Service Role
- Proficiency in Microsoft Office - advanced knowledge in Excel
- Familiarity with ERP systems - knowledge of SAGE is an asset
- Physical ability to lift (up to) 40lbs

**What You’ll Bring**:

- Demonstrated ability to work with customers over the phone and manage issue resolution
- Quality focused mindset to ensure customers are working with the best
- Positive communication skills both written and verbal
- Great attitude to collaborate as a team with other departments

**Benefits and Perks**:

- Competitive wages
- Comprehensive health benefits (extended health, dental, prescription) and health spending account
- Group RRSP plans with company matching
- Multiple opportunities to grow your career
- Participation in committees and company events
- Free premium ice cream and butter products every month

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 3 years (preferred)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person

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