Functional Analyst

2 months ago

Halifax, Canada Nova Scotia Community College Full time

What you'll do

Responsibilities

Reporting to the Manager, Cybersecurity and Identity and Access (IAM), you will:

Coordinate, triage, and prioritize helpdesk tickets and operational requests pertaining to NSCC's Enterprise Resource Planning (ERP) systems, specifically Identity Management applications with a focus on Savyint. Provide functional and business analysis expertise and skills in the planning, development, testing, and execution of Identity and Access Management system projects. Engage and work with managed service vendor partners as required. Participate in the technical change management process as a requestor, implementor or technical reviewer. Author, edit and update related technical knowledge articles and system documentation. Provide leadership and technical direction to frontline support staff on Identity Management system related questions. Lead peer to peer orientation or training on identity management systems as required.

Core working hours are 9am to 4pm Atlantic time. Your regular working hours will be set with your manager upon hire. This position occasionally requires evening and weekend work to help resolve system issues, implement system changes, and perform system maintenance.

What you'll need

Qualifications

Qualifications and Occupational Experience:

The minimum educational qualification for this position is a post-secondary diploma or degree in information management or related field.

ITIL Foundation Certification would be considered an asset.

You have a minimum of two years (full-time equivalent) of recent and related occupational experience in Enterprise Applications.

You have experience supporting and maintaining SQL, XML, and/or HTML code.

You have experience creating and maintaining different types of end user and technical documentation.

You have experience coordinating work for cross functional teams.

Occupational experience that includes Savyint experience would be considered an asset.

You are a Microsoft Office power user.

You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.

Relevant Skills and Knowledge:

You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.

You possess excellent interpersonal skills and are able to interact at all levels of an organization.

You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.

Your superb team working skills enable you to contribute positively to a team environment.

You have specific technical occupational knowledge and skill in project testing and implementation

You are known for your problem solving and critical thinking skills.

You are a strong communicator.

You possess excellent coordination skills specifically related to working collaboratively with cross functional teams and coordinating business and user requests.

You can acquire business and system knowledge quickly through self-directed and individual learning.

You are highly organized, capable of handling multiple work assignments at the same time, and consistently meet deadlines.

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