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Front Desk Agent

5 months ago

Mississauga, Canada Quality Inn & Suites- 5585 Ambler Dr Mississauga Full time

Front Desk Agent:
Ensures guest satisfaction and revenue optimization through check-in, check out, and attentive coordination of hotel services for the guest.

**Primary Responsibilities**:
Includes, but is not necessarily limited to the following:

- Responsible for completing the audit process for the hotel in an accurate and timely manner
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-in, becomes informed of events/ functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs the Manager on Duty about major problems, complaints, and disturbances in an effective and timely manner
- Books guest reservations or coordinates with reservation center.
- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s report, prepares deposit, and counts cashier bank.
- Presents a professional image at all times through appearance and dress
- Provides courteous, efficient telephone service to guests and the public; accurately records messages and promptly notifies guests or hotel employees.
- Provides wake-up calls to guest rooms.
- Maintains an accurate listing with the current status of all registered guests.
- Records incoming packages, mail, or faxes and promptly notifies guests or internal department personnel
- Acts as central communications point during emergency situations by having a thorough knowledge of safety and security procedures
- Operates in-house Radio system as well as base communications with Housekeeping and Maintenance departments.
- Follows company policies and procedures at all times

**Job Types**: Part-time, Permanent

**Experience**:

- Hotel customer service: 1 year (required)

**Education**:

- Secondary School (required)

**Location**:

- Mississauga, Ontario (required)

**Language**:

- English (required)

**Salary**: $16.9 per hour

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.58 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel experience: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location