Customer Care Specialist

2 weeks ago

Vancouver, Canada St. John Ambulance Full time

**Who We Are**

St. John Ambulance British Columbia & Yukon (SJA BCY) is a not-for-profit mission-led enterprise committed to _empowering safer communities through first aid leadership_. SJA BCY is part of the federated St. John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization with over 900 years of service to humanity. Today, SJA BCY is a market leader in the development and delivery of first aid courses and products while supporting first aid in communities through our 1500 plus volunteers.

**The Opportunity**

Our British Columbia and Yukon headquarters is seeking an energetic Customer Care Specialist in our call centre. This is a great opportunity for anyone looking to begin their career in an office environment. You are an extraordinary multi-tasker who will be cultivating, building, and maintaining positive customer relations by responding to inquiries and complaints in a professional manner. You will ensure that all duties and responsibilities are completed accurately and delivered with high quality, in a timely and professional manner. This includes ensuring a quality image conveyed by St. John Ambulance BC & Yukon, at all times, and consistently and effectively communicating the St. John Ambulance vision. This is an on site position at our Provincial Head Office.

**Responsibilities and Duties**
- Conduct warm and cold calls to new and existing customers;
- Assist clients with their day-to-day activities related to their SJA Account including, but not limited to: Class registration; Product inquiries, payment process, and troubleshooting; and Updating and maintaining account and contact database in CRM.
- Consistently perform to exceed the centers KPIs;
- Maintain a positive, friendly, and motivating environment within the team while adapting to changing business needs;
- Contribute ideas to resolve problems, serve customers, and improve productivity;
- Communicate and escalate client issues as required to Management and Team Lead;
- Cultivate, build, and maintain positive customer relations by responding to inquiries and complaints in a professional manner;
- Perform accounts receivable activity on the delinquent accounts; and
- Work closely with peers to meet and exceed customer demands.

**Qualifications and Skills**
- Previous customer service, call centre, sales or CRM experience is an asset (but not required; on-the-job training will be provided);
- Excellent written, oral, and interpersonal communication skills;
- High knowledge retention;
- Ability to answer client questions about SJA products and courses accurately;
- Strong problem-solving skills;
- Ability to work in an environment where deadlines are a priority;
- Ability to handle multiple tasks simultaneously;
- Detail orientated and tech-savvy; and
- Experience in MS Office.

**Why Join SJA BCY?**
- Competitive compensation package and a commitment to creating a growth environment for everyone on our team;
- An opportunity to work in a historic and impactful organization that saves people’s lives;
- Comprehensive benefits package; and
- Pension plan with employer matching program.

SJA BCY is a welcoming and collaborative organization. We welcome diversity in our organization and qualified applicants of all backgrounds are encouraged to apply.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

  • Customer Care Specialist

    4 weeks ago

    Vancouver, Canada Routeware, Inc Full time

    Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and...

  • Accounting Specialist

    4 weeks ago

    Vancouver, Canada Product Care Full time

    **Accounting Specialist** Office Location: 2238 Yukon Street, Vancouver, BC (6th and Yukon) Hybrid **About The Position** The Accounting Specialist is responsible for accounts payable and accounts receivable clerical duties. In addition, they will interact with customers to register, on board and inform them on the Extended Producer Responsibility (EPR)...

  • Customer Fulfillment Specialist

    6 days ago

    Vancouver, Canada Saltyface Full time

    **Position**: Customer Fulfillment Specialist **Location**: Vancouver, BC (Saltyface offices near Clark and Terminal) **Company Overview**: Saltyface is a thriving beauty brand that is rapidly expanding its operations throughout North America. We have an unrelenting commitment to enhancing our customer’s experience, while fostering a nurturing culture...

  • Customer Service Specialist

    4 weeks ago

    Vancouver, Canada Easy Intimates Ltd. (Understance) Full time

    We are a lingerie retailer based in Vancouver. We are looking for a Customer Service Specialist to join our team. IG: understance_ **Requirements**: - 1+ years of customer service experience preferred, ideally in the apparel industry - Familiarity with Shopify is a plus - Good communication and listening skills - Ability to multi-task, prioritize, and...

  • Client Care Specialist

    4 weeks ago

    Vancouver, Canada Better Bodies Club Full time

    **CLIENT CARE SPECIALIST / FRONT DESK** (PART TIME AVAILABLE) Better Bodies Club is a boutique personal training studio in the heart of Kitsilano; our studio is bright, friendly and inviting. We represent a 5 star guest experience which begins with first impressions at the front desk. When clients walk into our club, our client care team sets the tone for...

  • Exterior Plant Care Specialist

    4 weeks ago

    Vancouver, Canada Rentokil North America Full time

    Overview: **Exterior Plant Care Specialist** Are you passionate about customer service with an interest in horticulture? Love to enhance business environments? Enjoy working independently? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their...

  • Exterior Plant Care Specialist

    4 weeks ago

    Vancouver, Canada Rentokil Initial Full time

    **Exterior Plant Care Specialist** Are you passionate about customer service with an interest in horticulture? Love to enhance business environments? Enjoy working independently? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! **Who are...

  • Customer Support Specialist

    6 days ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • IT Specialist

    4 weeks ago

    Vancouver, Canada Vancouver Laser & Skin Care Centre Full time

    **Job Title: IT Specialist** **Company Overview**:Join our dynamic team at RMEDY, a thriving organization with 100 employees, committed to innovation and excellence in the health and beauty field. We are seeking a skilled IT Specialist to enhance our technological infrastructure and support our growing team. **Responsibilities**: - **Network...

  • Client Care Specialist

    4 weeks ago

    Vancouver, Canada VCA Vancouver Animal ER and Referral Centre Full time

    **Vancouver Animal Emergency and Referral Centre (VAERC**) is welcoming exceptionally organized multi-taskers who are enthusiastic self-motivated individuals as full-time Client Care Specialists. If you excel at customer service, have a passion for client care, and have a love for animals, we are excited to welcome you to our growing team! We are building an...

  • Systems Specialist Health Rcds

    4 days ago

    Vancouver, Canada Providence Health Care Full time

    REQ: PHC23-139321 - Base Site: Shared Serv Scanning HUB - City: Vancouver - Status: Temporary Full Time - End Date: Mar 10, 2024 or return of incumbent - FTE: 1.00 - Wage: $33.13-41.43 - Job Category: Health Information Management - Post date: Feb 21, 2023 - Hours: 0800-1600 - As per the current Public Health Orders (Long Term Care/Seniors Assisted Living...

  • Customer Service Specialist

    4 weeks ago

    Vancouver, Canada Shutterfly Full time

    At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years. Be part of our amazing team in a key role as an _Account Specialist!_ As an Account Specialist,...

  • Customer Service Specialist

    3 weeks ago

    Vancouver, Canada Lifetouch Full time

    **Description** At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. Be part of our amazing team in a key role as an _Account Specialist!_ As an Account...

  • Customer Support

    3 days ago

    Vancouver, Canada Creator.co Full time

    Customer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top infl

  • Customer Care Coordinator

    4 weeks ago

    Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...

  • Customer Care Representative

    4 days ago

    Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Care Technician

    2 weeks ago

    Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...