Client Support Analyst

7 days ago


London, Canada Altus Group Full time

Job Category:
Client Services

Opportunity Awaits at Altus Group

Altus Analytics

The opportunity

Where are you now?

You are an analyst within CRE. You love the industry, but you want to make the move to technology. Or, you might be a recent grad with some experience in software installation and configuration.

What can your career path look like?

Joining us now as a Client Support Analyst is just the first step into a rapidly scaling company. As a global leader in the CRE Tech industry, there are multiple career paths for you into roles in Product, Training, as a Subject Matter Expert or a Business Analyst.

What our new Customer Support Analyst will do?- Resolve issues. Identify, analyse and solve problems affecting client’s software.-
- Communicate. Actively support the client in all aspects through to problem resolution, keeping the client informed throughout life of incident.- Document. Clearly and concisely log and track details of solutions and maintain the resolution database.- Learn. Come up to speed on new technologies, software, and concepts.- Prioritise. Recognise when issues need escalation to senior representatives or Development.- Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.

Who are you?- A strategic thinker. You enjoy analysing financial data from a strategic perspective.- A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers. You believe in researching options and creating innovative solutions.- An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team.- A stickler. You insist on keeping up with industry standards and trends. You are extremely organised and you pride yourself on being detail-oriented.- A customer champion. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.- A team player. You have excellent interpersonal skills. You work equally well independently or as part of a team.- Support experience or IT technical skills is a plus.- Good command in French or German is a plus.

hybrid
- Come realize your potential at Altus Group_


  • Field Support Analyst

    7 months ago


    London, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...


  • London, Canada Anishnabeg Outreach Training and Employment Inc Full time

    **Decision Support Analyst** Status: Full-time, permanent Location: London, ON Hours: 35 hours/week **Salary**: $61,760 to $77,200 per year Paid Time Off: 3 weeks of vacation, plus sick days, spiritual/cultural leave, birthday Benefits: Comprehensive health, dental and more Pension: HOOPP (defined benefit plan) Posting Date: December 16, 2024 Deadline:...


  • London, Canada City of London Full time

    The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London...


  • London, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Support Analyst

    1 week ago


    London, Canada KPMG-Canada Full time

    **Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity The Support Analyst will report to the Manager of End User Support and the role is hybrid with some onsite work required in the local KPMG London,...


  • London, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Research Analyst

    8 months ago


    London, Canada Info-Tech Research Group Inc. - Canada Full time

    **Position Purpose** A Research Analyst role at Info-Tech means flexibility, inclusiveness, learning & development, internal career mobility, and strong relationships. In this role, new graduates, and those in the early stages of their career, will build on the knowledge and experience they’ve acquired through post-secondary education and early work...


  • London, Ontario, Canada Disability Solutions Full time

    About the RoleWe are looking for a talented Operations Support Analyst to support our Operations & Service Management team in London. This role involves processing disbursements, managing banking/treasury products, and collaborating with multiple teams.Key SkillsExcellent analytical and problem-solving skills.Strong attention to detail and organizational...


  • London, Canada LBMX Full time

    LBMX is growing again... We are seeking a **Customer Support Analyst.** **Position Description**: **Responsibilities**: - Triaging support issues and determining support priorities as per LBMX support guidelines. - Configure and maintain customer accounts. - Resolve daily file errors by analyzing the root cause and communicating to the appropriate...

  • Financial Analyst

    2 weeks ago


    London, Ontario, Canada Disability Solutions Full time

    Job Title: Financial AnalystWe are seeking a highly skilled Financial Analyst to join our team in London. The successful candidate will be responsible for providing financial analysis and advice to support the development of new business opportunities.Key Responsibilities:Conduct comprehensive financial analysis and modeling to support investment...

  • Data Analyst

    6 months ago


    London, Canada Vanier Full time

    Recognized throughout Southwestern Ontario as a leader in children’s (birth-14 years) mental health, Vanier Children’s Mental Wellness provides innovative treatment programs and services for children, experiencing emotional and behavioural challenges. As a registered charity and not-for-profit agency, Vanier has been in operation for over 54 years and is...


  • London, Canada Advanced Care Support Services Full time

    **Job description** Developmental Support Worker (DSW) **Company description** We envision a homecare revolution, a future where private homecare providers, led by AdvancedCare, cooperate seamlessly with not-for-profit, public organizations and professionals to provide widely accessible, self-directed and liberating in-homecare services across the social...


  • London, Canada Cura Support Services Inc. Full time

    Job Location: London, ON - Interact with clients and members of a client’s support network professionally and respectfully. - Provide personal care which may include, but is not limited to bathing, grooming, skin care, dressing, toileting, lifts/transfers, mobility assistance, and assisting clients at mealtime. - Operate mobility devices (e.g. transfer...


  • London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: September 19, 2024 Deadline: September 25, 2024 Non-Union **Department Name**: **Client Support, Information Technology Services** Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a...


  • London, Canada Assante Wealth Management Full time

    **Position: Client Support Associate** Company: Assante Wealth Management Location: London, Ontario Do you want to make a difference in the lives of our clients? We are looking for a charismatic full time Client Support Associate who is a savvy communicator and meticulous with details. We are a growing office and looking to add to our team. This role may...

  • Client Support Worker

    7 months ago


    London, Canada Anishnabeg Outreach Training and Employment Inc Full time

    Subject line**:Client Support Worker, London** Or mail to**:Human Resources Southwest Ontario Aboriginal Health Access Centre 425 - 427 William Street, London, ON N6B 3E1** Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health...

  • Research Analyst

    6 days ago


    London, Canada PSD Full time

    **About PSD Citywide** PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry...


  • London, Canada Canada Life Assurance Company Full time

    **Description: - Temporary Full Time- The **Product Support Analyst** is responsible for the daily process of calculating crediting rates for our portfolio of Universal Life (UL) products. This is an incredibly important process for our customers as it directly impacts UL policy values. We are looking for someone with a track record of reliability to help us...


  • London, Canada J.D. Power Full time

    Be where the voice of the consumer meets the value of the brand. At J.D. Power, you'll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy. **Title**:Market Research Analyst - P1 **Reports to**:Research Manager, CX Solutions **The Role**: The Market Research...


  • London, Ontario, Canada Teen Challenge Canada Full time

    At Teen Challenge Canada, we are seeking a highly skilled Client Life Assistant to join our team. This is a part-time, 5-month contract position with the possibility of extension.As a Client Life Assistant, you will be responsible for providing coordination of client care for those enrolled in our 12-month faith-based rehabilitation program. Your primary...