technical support specialist – information technology

3 months ago

Milton, Canada KeAnu Inc. Full time
  • Education:
  • Expérience: Education
  • College/CEGEPWork setting
  • Help desk
  • Consulting firm
  • Private company, corporation or industry
  • Office building
  • Private sectorTasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Manage incidentsCertificates, licences, memberships, and courses 
  • CompTIA Security+ CertificationComputer and technology knowledge
  • Jira
  • iOS
  • Linux
  • Extranet
  • Intranet
  • Internet
  • Desktop applications
  • Word processing software
  • Programming software
  • MS Office
  • MS Windows
  • Oracle
  • SQL
  • SharePoint
  • Spreadsheet
  • Visual Basic
  • WordPress
  • Business intelligencePersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyExperience
  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week

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