DevOps Team Lead

3 weeks ago


Woodbridge, Canada 407 ETR Full time

**Position Summary**:
407 ETR’s Information Technology division is responsible for the infrastructure and _software to enable the successful day to day operations of 407 ETR organization and support of our services to our customers _- including toll capture, billing, customer service, customer communications, web, collections, and highway operations.
- This person_ will provide oversight of the DevOps team responsible for uniting the development, operations, security spaces within IT to deliver projects successfully to productions. Projects can be of strategic, improvements, or KTLO in nature. This person will also provide support and guidance to the DevOps team and other IT teams. This position reports to the Senior Manager, IT-DevOps. Hours of work are Monday to Friday during core 407 ETR business hours - 7.5 hours daily or as required. After hours support/on-call duties will be required.

The technology includes a high-speed private network across 2 data centres and in the cloud (AWS); a converged “POD” server/network/storage stack with a comprehensive virtualization implementation, including a Linux and Windows configuration; Java and C++ for proprietary and integration coding; and a best of breed combination of open source and commercial products for middleware, business process and relationship management, and information management.

Delivery is accomplished using an Agile-Scrum approach, including self-organization, short iterations, strong collaboration, and dedicated teams in scrum rooms. We are looking for an energetic professional with a positive outlook to lead our growing team.

**Direct Relationships**:
Senior Manager, IT-DevOps
Configuration and Support Analyst
Configuration and Support Specialist
DevOps Support Analyst
DevOps Support Specialist

**Position Responsibilities**:

- Pair with the Team Leads in IT-Operations and IT-Application Support to provide a unified support experience for all internal customers.
- Review the day to day DevOps Team workload and ensure there is adequate staffing levels to maintain service levels.
- Liaise environment build requirements between development, infrastructure, operations and security teams
- Define strategies to continually improve automation, monitoring, support, testing and delivery of projects on time.
- Promote automation and self-service approach through regular reviews and documentation of deployment, support, and monitoring processes.
- Act as an escalation point for the team for complex or high priority issues, taking point with other IT teams and the business when necessary
- Provide support for direct reports in a mentorship capacity to help them achieve annual goals and career growth.
- Act as a key escalation contact for issues and investigations related to ongoing incidents. That is being a point person for key stakeholders (leadership within IT and other 407 departments.).
- Ensure system compliance and remediation with internal security assessments and external; PCI security assessments.
- Ensure that the Configuration Management / DevOps team adheres to predetermined Service Levels and Change Management processes
- Assist in maintaining on-call structure for the Configuration / DevOps Team in order to facilitate 24/7 support for emergency changes.
- Conduct investigations into production failures and anomalies to determine the root cause of large or system issues and provide development recommendations for resolution
- Demonstrate a commitment to knowledge centred support principles
- Participation in the Change Approval Board (CAB) process to review and ensure IT changes adhere to 407 IT change policies.
- Collaborate with Senior Manger of IT-DevOps to develop and implement short term and long term roadmap for DevOps and ensuring it aligns with overall 407 long term strategies.
- Additional tasks may be assigned as required

**Qualifications**:

- Experience in a Software Development / Support role in a multi-platform environment (preferably in an Agile/Scrum environment)
- Experience in Enterprise Continuous Integration and Continuous Development practices. Expertise in DevOps concepts
- Experience with CICD tools such as Maven, Rundeck, Jenkins, Ansible
- Ability to function in both technical and leadership capacities. And work with people from a variety of backgrounds.
- Strong ability to communicate and document clearly and effectively
- Experience with IT monitoring tools and strategies, such as Nagios, UIM, AppDyanmics.
- Scripting (Unix, Perl, Python scripting )
- Working knowledge and experience with Unix Systems (Linux)
- Knowledge of Apache open source products Apache Web Server, Apache Service Mix, Tomcat
- XML/SOAP web services, business connectors, APIs
- Relational database (DB2, SQL SERVER, Oracle, MySQL)
- Strong problem solving and trouble-shooting skills
- Ability to take personal initiative and observe confidentiality
- Ability to work with internal and external vendors in a professional manner
- Ability


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