Branch Manager

5 months ago

Montréal, Canada Fracht Group Full time

**KNOWLEDGE SKILLS REQURED**

**Integrity**
- Adhere to **Fracht’s Core Values and Vision**. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
- **Flexibility**
- Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.**Communication**
- Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
- **Accountability**
- Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.**DUTIES AND RESPONSIBILITIES**
- Responsible for all Branch Management including Operations, Staff, Financial, Compliance and office Management.
- Create Business plan for the Branch to achieve continuous growth
- Collaborate with Sales team on new opportunities
- Onboard and implement new clients within the Branch Operations
- Ensuring that policies and procedures set forth by the company are followed
- Prepare and analyze management and financial reports, budgets, expense reports and forecast for the division.
- Conduct annual performance evaluations and review for all staff within the division and create individual training and development that address needs and expectations
- Responsible for interviewing all new hires, implements disciplinary measure as needed, informs Human Resources (HR) of any escalating incidents
- Daily operational and financial management of the Branch
- Build and grow relationships with existing and new business
- Responsible for the growth and development of client base
- Responsible for the development and engagement of all staff
- Manage KPI and Exception reports for Branch

**EDUCATION AND/OR WORK EXPERIENCE REQUIRED**
- Commercial (sales focused) required
- 10+ years industry experience, specific to Export/Import shipment processing Air and Ocean
- 5+ Years staff management
- Previous Experience as Branch Manager for a Freight Forwarding/Logistics company
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office - Word, Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

**PHYSICAL REQUIREMENTS**
- Ability to safely and successfully perform the essential job functions consistent with the federal, provincial, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with federal, provincial, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to talk, listen and speak clearly on telephone in both French and English, preferred.

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