Assistant Branch Manager

6 months ago

Montréal, Canada BMO Financial Group Full time

630 boul Rene Levesque Ouest Montreal Quebec,H3B 1S6

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

**We’re here to help**

At BMO we are driven by a share

  • Assistant Branch Manager

    6 months ago

    Montréal, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull** takes pride in giving used vehicles a second life. Our **26 auto recycling yards** across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting! At...

  • Scotiamcleod Branch Administrator/assistant Branch

    7 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 195293 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Assistant Branch Manager

    2 months ago

    Montréal-Est, Canada AIM Kenny U-Pull Full time

    Job DescriptionWork schedule: to be discussed (must be available 1 weekend out of 2) Permanent, full-time position Workplace: 9160 Boul Henri-Bourassa E, Montréal-Est, QC H1E 2S4, CanadaAs Assistant Branch Manager, you will work under the direction of the Branch Manager. You will manage a team, oversee day-to-day operations and ensure that exceptional...

  • Branch Manager

    8 months ago

    Montréal, Canada Nour Private Wealth Full time

    Job description **BRANCH MANAGER FOR INTEGRATED DEALER (IIROC, MFDA, INSURANCE, RIA (US)** OPPORTUNITY To accommodate our continued growth and success, we are seeking the role of a full-time individual with previous experience at an IIROC dealer member. The position requires an experienced, detail-oriented individual with strong process, communication...

  • Branch Manager

    6 months ago

    Montréal, Canada iA Groupe financier iA Financial Group Full time

    Retail Banking & Branch Management/Hybrid_/Permanent/Quebec City, Montreal/Desired_ start date: As soon as possible_ Do you like juggling multiple priorities, being in contact with multiple stakeholders, all while using your problem-solving skills? The retail banking & branch management team at iA Private Wealth needs you to support their...

  • Branch Manager

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    **Your role** A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank's strategic vision, while allowing your team to develop...

  • Assistant Branch Manager, Scotiamcleod, Montreal

    6 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 182941 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Assistant Branch Manager, Scotiamcleod, Montreal

    6 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 182941 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Assistant Branch Administrator

    4 months ago

    Montréal, QC, Canada Raymond James Financial, Inc. Full time

    **Assistant Branch Administrator** - 2402842 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their...

  • Assistant Branch Manager

    1 day ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable...

  • Branch Manager

    3 months ago

    Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 207318 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the branch’s personal and...

  • Assistant Branch Administrator

    3 months ago

    Montréal, QC, Canada Raymond James Ltd Full time

    _At Raymond James, _**we **_develop, _**we **_collaborate, _**we **_decide, _**we **_deliver, and _**we **_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs. - **Assistant Branch...

  • Branch Manager

    6 months ago

    Montréal, Canada Fracht Group Full time

    **KNOWLEDGE SKILLS REQURED** **Integrity** - Adhere to **Fracht’s Core Values and Vision**. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame. - **Flexibility** - Learn and keep up to date with...

  • Branch Manager

    4 weeks ago

    Montréal, QC, Canada National Bank of Canada Full time

    A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank's strategic vision, while allowing your team to develop professionally. **Your...

  • Branch Manager

    7 months ago

    Montréal, Canada Electrical & Automation Industry Careers Full time

    **WESTBURNE** is more than just electrical products. We are the Canadian market leader in energy solutions, renewable energies, lighting, cabling, automation and connected network solutions. At Westburne, people are at the heart of our corporate culture. Our success is based on the commitment of our employees, which translates into a long-term relationship...

  • Assistant Branch Manager

    3 weeks ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable...

  • Assistant Branch Manager

    2 weeks ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable...

  • Branch Manager

    6 months ago

    Montréal, Canada Beacon Roofing Supply Full time

    Montreal, QC, CA**Beacon Building Products Canada is one of the top 3 roofing & building supply companies in North America and currently operates 18 branches across Canada. Beacon specializes in the sale of commercial and residential roofing products, waterproofing and air barrier products and roofing systems to professional contractors and...

  • Assistant Branch Manager

    6 months ago

    Montréal, Canada BMO Financial Group Full time

    5501, avenue Monkland Montreal Quebec,H4A 1C8 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Assistant Branch Manager

    6 months ago

    Montréal, Canada BMO Financial Group Full time

    5353 Chemin Queen Mary Montreal Quebec,H3X 1V2 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....