Manager, Early Intervention Program

2 weeks ago

Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:
**Manager, Early Intervention Program**

**Job Description**:

- Applies quality principles and practices to establish a strategic approach and to improve the EI team’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
- Ensures medical and rehabilitation vendor resources are used appropriately while monitoring use and costs.
- Establishes strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, financial, service and operations information and forecasting requirements for the annual budget.
- Provides information to the Director of Claim Services and Vice President of GL&DC, including annual objectives, business opportunities, results, trends and competitive information.
- Maintains the EI team’s effectiveness by recruiting, selecting and training individuals. Communicates strategies and objectives to team members, and provides employees with the necessary resources to perform individual job responsibilities efficiently.
- Leads the performance management process by communicating job expectations, and tracking progress and effectiveness of individual activities. This includes determining EI team and individual goals; offering job coaching, training, motivation and support to help employees meet objectives and quality requirements; reviewing progress; and offering feedback, as required.
- Establishes and implements quality and reliability standards and controls. Collaborates with the quality and training team to ensure compliance with departmental expectations and standards. This includes analyzing and resolving quality and service problems, identifying trends, and recommending improvements.
- Communicates with members, attorneys, physicians, insurers and senior OTIP personnel regarding complex or contentious claims.
- Prepares and delivers presentations pertaining to the early intervention program and services.
- Collects, analyzes and summarizes information for GL&DC management and for reporting purposes. Prepares and presents reports pertaining to the cost effectiveness of early intervention for OTIP Group of Companies Long Term Disability plans.
- Fosters an effective working relationship with Client relations Representatives. Acts as an official early intervention program spokesperson with school board and union representatives, as required.

**Qualifications**:

- A minimum of five years’ experience in disability/claims/rehabilitation management, including a minimum of two years’ experience in a supervisory role or related senior role.
- General knowledge of mental health disorder and problems, common physical illnesses and disabilities, personality, functional and vocational assessment tools, cognitive behavioural approaches and the rehabilitation process.
- Strong knowledge of insurance principles, practices and contracts; underwriting agreements; and long term disability products and claims services.
- Knowledge of provincial and federal laws pertaining to rehabilitation and employment and union/labour laws.
- Exceptional verbal and written communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time-management, project-management and organizational skills to manage competing priorities.
- The ability to communicate in French is considered an asset.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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