Account Executive- Fan Relations

1 week ago

Vancouver, Canada Vancouver Whitecaps FC Full time

Salary:
**Position Title**:Account Executive
- Fan Relations**

**Location**:788 Beatty Street, Vancouver, BC V6B 2M1**

**Terms**:Full-time, Permanent**

**Reports to**:Manager, Fan Relations**

The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture.

The **Account Executive, Fan Relations** is responsible for providing superior customer service and managing assigned accounts with the Whitecaps season ticket members.

**Role Responsibilities**:

- Develop and maintain relationships through excellent customer service
- Identify and facilitate new sales and upgrades to grow supporter base
- Manage season ticket holder requests and expectations
- Follow up with outstanding accounts and declined payments in a timely manner
- Assist in the renewal and relocation campaigns
- Help lead matchday staff on game days
- Assist with additional game day duties, as required
- Communicate and carry out service policies and procedures to Season Ticket Holders
- Maintain digital records of all clients and prospects via ticketing software
- Assist with additional game day duties, special events and promotions as required

**Qualifications/Experience**:

- Must be legally entitled to work in Canada
- 2-3 years of Customer Service experience; must love dealing with the public
- Diploma or degree preferred, but combination education/experience will be considered
- Ability to work flexible hours including evenings, weekends and holidays to reflect Matchdays and events
- Excellent command of the English language, with superior communication skills
- High degree of professionalism
- Strong time-management and organizational skills
- Self-motivated with a positive friendly attitude
- Project management or Loyalty Program experience is an asset

**Benefits**:

- Centrally located office at Terry Fox Plaza, downtown Vancouver
- Training and support available to help develop your career
- A generous extended health and dental plan
- Unlimited personal time off
- Heavily discounted game day tickets
- Become involved with Vancouver's most exciting sporting environment
- “Dress for your day” dress code

We thank all applicants for their interest, however only those selected for further consideration will be contacted.

No recruiters or agencies, please.

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