Customer Support Agent
3 weeks ago
**Job description**
**About the role**:
**Responsibilities**:
- Promotes client satisfaction
- Manages camp registrations through Amilia
- Sends invoices to parents
- Communicates parent satisfaction concerns to the Head of Customer Support and Location Camp Directors
- Convert potential client into a buying client
**Qualifications**:
- Proven customer support experience
- Excellent communication skills
- Ability to multitask
- Customer oriented
- Independent
- Active listening skills
- Basic mathematics
- Ability to work under pressure
- Team work skills
- Adaptability
- Quick learner
- Critical thinking
- Comfortable working with a computer and phone
- Bilingual in both French and English, spoken and written
**Job Types**: Full-time, Permanent, Hybrid mode
**Job Types**: Full-time, Fixed term contract, Casual
**Salary**: $15.00-$17.50 per hour
**Benefits**:
- Casual dress
- Company events
- On-site childcare
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (required)
Work Location: One location
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