Customer Support Agent

3 weeks ago


Montréal, Canada Laurus Lifestyles Full time

**Job description**

**About the role**:
**Responsibilities**:

- Promotes client satisfaction
- Manages camp registrations through Amilia
- Sends invoices to parents
- Communicates parent satisfaction concerns to the Head of Customer Support and Location Camp Directors
- Convert potential client into a buying client

**Qualifications**:

- Proven customer support experience
- Excellent communication skills
- Ability to multitask
- Customer oriented
- Independent
- Active listening skills
- Basic mathematics
- Ability to work under pressure
- Team work skills
- Adaptability
- Quick learner
- Critical thinking
- Comfortable working with a computer and phone
- Bilingual in both French and English, spoken and written

**Job Types**: Full-time, Permanent, Hybrid mode

**Job Types**: Full-time, Fixed term contract, Casual

**Salary**: $15.00-$17.50 per hour

**Benefits**:

- Casual dress
- Company events
- On-site childcare
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (required)

Work Location: One location



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