Experience Coordinator

3 months ago

Edmonton, Canada ATB Financial Full time

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
- About the role- **The pay band for this role is currently Under Review**_

As ATB’s next Experience Coordinator (Front Desk Reception) with People Places & Spaces (PP&S) you will be the first impression for our clients at our Edmonton corporate location (ATB Place), representing the ATB brand and consistently delivering an exceptional experience. You’ll manage and coordinate the reception desk and the delivery of services required to address the needs for visiting clients, guests and team members. You’ll be in charge of our day-to-day operations, including managing contractor and guest check-in, providing access, and supporting clients, guests and team members in our spaces. You’ll manage the workplace experience including onsite services, space booking software administration, and oversight of common spaces, amenities management and contractor services. This position will work closely with and mentor the Experience Curator, to ensure the integrity of our spaces and the overall workplace experience. This is a new role within a newly established team, aimed at creating elevated, consistent client and team member experiences across corporate locations. Expect to be part of an evolving new team aimed at delivering differentiated experiences.

PP&S is ATB’s real estate and facilities business unit and leads: real estate strategy, workplace optimization & experience, spatial design, construction, project management, leasing & subleasing management, facilities management & maintenance, asset management, facilities operations, occupational health & safety, and physical security. PP&S oversees ATB’s 1.5 million square feet of space and the team is deeply connected to enabling banking through ATB’s client-facing locations and leading the way with corporate workplace transformation, both of which bring ATB’s mandate to life and make it possible for Albertans.
- This position requires being onsite Monday to Friday 7:30am to 3:45pm (including a 1-hour lunch break), with the occasional need to work shifted hours, such as 8:45am to 5:00pm. This role primarily entails working at the front reception desk. It also requires daily lunchtime and occasionally full-time coverage for the Experience Curator role that requires standing/walking 80% of the day, along with tasks that may include lifting and carrying up to 20 pounds._

AccountabilitiesClient, Guest & Team Member Experience
- Acting as the first point of contact for onsite client, guest and team member experience and managing the daily operations of the reception desk.
- Administering temporary security access card management in accordance with established policies and procedures.
- Ensure ATB Place is operating in a safe, secure, well-maintained, and client-centric environment.

Experience Coordination
- Creates and oversees best practices for the workplace and onsite experience for all client-facing and common spaces, collaborating with stakeholders and team members to bring the practices to life.
- Managing client and large meeting room spaces including supporting logistics for large onsite meetings.
- You will provide oversight, create and maintain standards and business processes for all client-facing and common spaces, collaborating with stakeholders and team members to bring the standards to life.
- You will manage third party contractor and vendor performance for onsite corporate services and amenities.
- Utilizing an understanding of change management concepts, you will implement workplace experience changes with a high level of end user engagement and buy-in, creating smooth change transitions, including training guides for end users.
- Utilizing strong communication skills including both written and verbal, you will manage Workplace communications, including channel posts.
- Delivering support and training to team members on our space booking software, including managing team member workstation assignment and move requests.
- Managing all onsite services including administering assigned workstations, lockers, team storage, parking and ordering of onsite su

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