Youth Program Manager

3 weeks ago

Nanaimo, Canada Bonaventure Support Services Full time

**Title**

**Program Manager**

**Position Type**

**Community Housing Manager**

**Hours**

**Full Time (40 hours)**

**Program**

**Two Programs - 1 Youth a Program**

**Wage Rate**

**$24-28 per hour
The Program Manager is responsible for overseeing the daily coordination of services by providing supervision, leadership, and direction to the assigned program and number of employees. This position is responsible for ensuring that the supported individuals' physical, emotional, social, vocational and health needs are met. As a manager, you are expected to actively support and implements the vision, mission, values, and program goals of the agency. Our leaders guide teams to support individuals to unlock their potential to self and community.

**Responsibilities**
- Represent Bonaventure Support Services in a professional manner within community, while on various committees with outside agencies, funders, and guardians.
- Work in collaboration with MCFD, CLBC, VIHA, DDMHT, HSCL, Behavior Consultants, etc. and the Bonaventure Leadership team.
- Uphold the Policies and Procedures of Bonaventure Support Services while modelling our Mission Statement, Values and Code of Ethics.
- Adhere to any relevant Legislation and Regulations (_Motor Vehicle Act, CLBC, MCFD, CARF, WorkSafe-BC, Employment Standards_).
- Follow the Leadership Handbook, Action Plan and Monthly Competency, focusing on health and safety and quality improvement, specifically in relation to CARF Accreditation.
- Develop and maintain a cohesive team spirit and pleasant work environment, promoting an effective and supportive working relationship with a team of diverse backgrounds.
- Work alongside Human Resources Team and Director Team to provide strong organizational, problem solving and decision-making skills.
- Deliver effective interpersonal, oral, and written communication.
- Lead the team through critical thinking and problem solving.
- Manage high behavioral environments while working under pressure.
- Establish strong connections with families and team members.
- Provide an environment that respects and maintains confidentiality and privacy.
- Prioritize and manage multiple responsibilities, meeting timelines, and working independently.
- Physical ability to carry out the duties of the position and shift responsibilities while maintaining good health.

**Qualifications**:

- Preferred formal education (Diploma or Degree, CSW, RCA, SIVA etc.) and/or work experience with persons with diverse-abilities and/or other relevant experience.
- Excellent interpersonal behavior and communication skills
- The desire and ability to work with persons with diverse-abilities and demonstrate personal suitability to promote dignity, independence, individuality.
- Ability to work independently in a sometimes high stress environment.
- Must be in good health with the physical ability to carry out the duties of the position and shift responsibilities.

**Skills and Abilities**
- Ability to maintain a strong team of individuals with diverse backgrounds to feel safe, trusted, confident, and empowered to carry out their duties in an efficient manner.
- Good oral, written, and interpersonal communication skills.
- Proficiency in Word, Excel and Outlook.
- Train, orientate, coach, evaluate, support and mentor employees.
- Ability to evaluate issues and identify resolution, leading through difficult situations and maintain a team spirit
- Ability to manage high behavioral environments while working under pressure.
- Ability to build and maintain strong connections and a pleasant working environment with families and team members.
- Show a high standard of professionalism and maintain confidentiality.
- Ability to set priorities, manage multiple responsibilities, meet timelines, and work independently.
- Strong organizational, problem solving and decision-making skills.
- Coordinate a weekly staffing schedule and manage program funding by reconciling monthly petty cash expenditures.

**Individuals Supported**
- Encourage individuals to communicate needs, choices, and preferences, and to support the use of inclusive and adaptive communication strategies.
- Support and participate in initial individual intake process as needed.
- Advocate and promote respectful treatment of individuals and defend individual rights, accounting for each individuals' unique personalities and challenges.
- Create Person Centered Plans and Risk Assessments for each supported individual with the input from guardians and all relevant stakeholders.
- Assists Behavior Consultant in developing an individual Health and Safety Plan and or Behavior Support Plan for each person supported when required.

**_
Required Documentation:_**
- Valid BC Class 5 Driver's Licence
- RCMP Criminal Record Check (Schedule A - Employer will file)
- MCFD CRC Hub Screening Review
- Valid First Aid Certificate including CPR
- Proof of COVID-19 Full Vaccination or Exemption
- Signed Statement of Confidentiality
- Signed

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