Manager of Mentoring Programs

3 months ago

Toronto, Canada Big Brothers Big Sisters of Toronto Full time

**At Big Brothers Big Sisters of Toronto (BBBST), our vision is to build thriving communities by empowering lives through mentorship.**

**Job Title**: Manager, One to One Mentoring Programs (14-Month Contract)

**Reports to**:Director of Service Delivery

**Main Objective**:this position is responsible leading on the following:

- Continue BBBST’s progress in the decentralization initiatives that relate to 1:1 mentoring programs.
- Manage the Site Based 1:1 and Community Based 1:1 staff team while ensuring compliance with our National Standards and local agency policies and procedures.
- Collaborate with the National team and ensure alignment of Service Delivery practices in collaboration with Director of Service Delivery.
- Maintain program partnerships which include: Toronto District School Board, Circle of Care, Children’s Aid Society of Toronto, Catholic Children’s Aid Society of Toronto, etc.

**Supervisory Responsibilities**:
This position will assume a supervisory role for all staff in one to one mentoring programs. This will include:

- Support the development and implementation of action plans and monitor progress of all grant outcomes related to 1:1 programs (site-based and community-based).
- Monitor and track staff performance based on their monthly and annual targets.
- Conduct annual and quarterly performance appraisals and goal setting for all employees reporting to this role.
- Contribute to the completion of agency reports as required which include (not limited to):

- United Way Great Toronto Area Annual Report
- Ontario’s Ministry of Education Mid and Annual Report
- One to one Program cohort reports
- In collaboration with staff members and other Program Managers, complete 2 agency file peer audits per year as required by National Standards.

**Key Responsibilities**:

- Ensure that new matches are introduced on a timely basis, ensuring all parties understand commitment, roles, and agency policies.
- Collaborate with other service delivery staff to ensure smooth transition among functions for volunteers and families, including reviewing potential match files and communicating any concerns with Director of Service Delivery.
- Abide by Big Brothers and Big Sisters of Canada National Standards as required.
- Ensure that BBBST Policies and Procedures are being followed, and changes are tracked and incorporated in the Service Delivery Policies and Procedure Manual document.
- Work in collaboration with other program managers to ensure that case management and data entry expectations are being met by all members of the one-to-one match support Team.
- Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
- Promote match activities to support ongoing volunteer involvement through individualized recognition, annual Big-Little events, and fundraising events.
- Facilitate pre-match training (Big/Little Fundamentals) for volunteers, parent/guardians and clients.
- Address and record stakeholder complaints. Ensure that complaints are elevated to the Director of Service Delivery as needed.
- Provide support to the Director of Service Delivery and Scholarship partners to coordinate and administer scholarships opportunities which include:
- Grade 8 Andra Takacs Scholarship
- Grade 12 Leaders of Tomorrow Scholarship by Jam Charitable Foundation
- Grade 12 Ted Rogers Scholarship
- Attend agency events, and be an ambassador for BBBST as requested.
- Maintain strict confidentiality and adhere to the privacy statement as set out in the Policies and Procedures at Big Brothers and Big Sisters of Toronto.

**Job Qualifications**:

- A post-secondary diploma or degree in a related field (education, social or human services, child and youth work, family studies, etc.). BSW preferred.
- 7+ years of experience working with children, youth and/or families which will include at least three years of supervisory experience.
- Previous case management experience, including the use of a case management database system is required.
- Excellent interpersonal and conflict resolution skills.
- Knowledge of community development/connections is an asset.
- Experience working in a culturally diverse setting.
- Proven experience in team development, and achieving high performance levels.
- Strong organizational skills and a capacity to multi task and to motivate others.
- Demonstrated proficiency with Microsoft office, including Word, Outlook, Excel and power point.
- Ability to work flexible hours including week nights and some weekends as required.
- This position requires in-office work as well as occasional travel to Toronto communities and neighborhoods to accommodate special circumstances faced by certain families.
- Successful Police Clearance and Vulnerable Sector Screening.

**_ Integrity_** - Embrace courage. Let honesty guide our actions. Work with purpose and principle.

**_ Trust_** - Be honest. Show and receive vulnerability. Believe

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