Internal Service Advisor

2 months ago


Edmonton, Canada West End Nissan Full time

West End Nissan is looking for a dedicated and detail-oriented individual to be our **Internal Service Advisor / Assistant Warranty Administrator** position. Reporting to the Service Manager, you must have a minimum of 2 years of experience as an automotive service advisor, and you will be responsible for scheduling and documenting new and used car repairs, accessory installs, and schedule detail for deliveries. Dispatch and tower experience is required.

**Responsibilities**:

- Record information and create estimates
- Schedule repairs with technicians
- Enter and update service information for work order
- Process all warranty claims in a timely manner, as the repair orders are opened.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Ensuring follow up with our customers
- Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
- Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
- Manage manufacturers and after-market warranty company policies and procedures.
- Provide excellent communication between various departments and service technicians
- Schedule detail for deliveries
- Address issues with Technicians and Service Advisors
- Keep up-to-date product knowledge of all competitive products and services
- Participate in off-site product and skills training programs.
- Perform other service-related tasks as required by management

**Qualifications**:

- Minimum 2 years automotive service advisor experience
- Dispatch and tower experience
- Computer literacy
- Must have exceptional communication skills
- Must have exceptional organization skills
- Must have experience with CDK and CRM
- Must work well under pressure
- Basic accounting knowledge an asset
- Reynolds System knowledge

**Benefits include**:

- Leading edge online internet support tools and processes
- Above average competitive pay for performance
- Excellent Group Benefits package
- Training and support programs
- Unlimited careers opportunities within our automotive group

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- automotive service advisor: 2 years (required)
- warranty administrator: 2 years (preferred)

Licence/Certification:

- Alberta driver's license (required)

Work Location: In person



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