Internal Service Advisor
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-oriented Internal Service Advisor to join our team. As a Internal Service Advisor, you will be responsible for providing exceptional customer service with your internal customers and ensuring the smooth operation of our automotive detail and reconditioning department. Your primary goal will be to assist sales department with their vehicle service needs and ensure their satisfaction.
**Duties**:
- Working with sales department scheduling for vehicle detailing and repairs
- Listen to sales department and technicians concerns and accurately document their vehicle issues
- Provide sales with detailed estimates for repairs, including parts and labor costs
- Coordinate with technicians and detailers to ensure timely completion of repairs and communicate any changes or delays
- Maintain accurate records of, service history, and vehicle information
- Open and close work orders in a timely fashion, constant communication with service manager and sales
- Provide exceptional customer service
**Experience**:
- Previous experience in a dealership or automotive service environment is highly preferred
- Knowledge of automotive repair terminology and basic mechanical principles
- Familiarity with various makes and models of vehicles
- Excellent communication skills with the ability to explain technical information in a clear and understandable manner
- Exceptional customer service skills with a focus on building long-term relationships
We offer competitive compensation based on experience.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-05-10
Expected start date: 2024-05-13
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