Desktop Configuration Analyst Contract

1 month ago


Toronto, Canada IVARI Full time

**Welcome to**_ _**ivari**

Let us introduce ourselves. With 300 employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

At ivari, everyone is welcome It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

**Here’s the job opportunity**

This is a 12-month contract opportunity.

Your deliverables and results fit in with the ‘adaptable infrastructure’ with key emphasis on rationalization, optimization, standardization, and simplification of core desktop functions. In this key role within Infrastructure, you will:

- Manage day-to-day Desktop related Incidents & Service Requests
- Configure and manage all Desktop technologies (e.g. Laptops, Docking Stations, Printers, Mobile devices, etc.)
- Manage annual Laptop Refreshes and Windows OS upgrades
- Address monthly patching and vulnerability management
- Build/customize/package software using MS SCCM and Intune
- Configure and manage Print Servers and Multi-Function Printers
- Administer team SharePoint web pages and portals
- Meet Compliance/Regulatory and Governance requirements
- Provide professional customer service to support the business and Information Technology which includes contributing to the improvement of cross functional communication and team synergies
- Identify opportunities for improving existing processes and new solutions
- Build and document process improvements and solutions

**What we are looking for**
- Minimum 3 years’ experience in Information Technology
- Bachelor’s Degree in Computer Science or related field
- Strong knowledge of Mobile Device Management (MDM)
- Working knowledge of Microsoft System Center Configuration Manager (SCCM) and Intune
- Strong knowledge of Microsoft O365 Admin Portal
- Working knowledge of Microsoft PowerShell
- Working knowledge of Proxy Auto-Configuration (PAC) file
- Strong knowledge of all client hardware technologies
- A+ Hardware certification an asset

**What's in it for you**

At ivari, it's important for us to keep our people motivated, recognized and rewarded:

- Flexible and hybrid work arrangements
- Recognition programs to cheer you on, motivate and reward
- Wellness programs to keep you healthy and happy

**Who you are**

Someone who enjoys a culture where everyone is genuinely respectful and you can be your authentic self every day. Your contributions and opinions are not only sought, but valued. You know the importance of, and live by, our core values of
- Bringing clarity and focus to your work
- Taking ownership and doing what you say you will
- Remaining flexible
- Collaborating with others

Does this sound like you? We’re looking for great people to join our team

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.



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