National Service Operations Specialist

6 months ago

Toronto, Canada Toyota Full time

Job Description

National Service Operations Specialist

Rank 5

Scarborough, ON

What We’ll Bring:

- Company & Culture_- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Professional growth and development programs to help advance your career- A focus on respect for people and continuous improvement- Summer Hours - condensed work week during the summer
- Benefits_- Competitive compensation package including bonus- Extended health care and dental benefits effective immediately- Company pension plan with additional employer contributions- Associate vehicle discount program- Reimbursement programs (tuition & fitness)- Paid holiday shutdown and competitive paid time off benefits- Sabbatical leave program

What You’ll be Doing:

- Information Sharing_- Proactively liaise with Zone Parts and Service Managers to ensure open communication, through monthly and ad-hoc communications- Provides TCI Management with regular updates related to Field After Sales activities- Manage After Sales involvement in supporting Zone initiatives such as (but not limited to) Annual Dealer Review and Objectives setting process, President Program, Dealer/Zone Feedback through regular collaboration with Dealer Standards and Sales Operations department- Support Zone Parts and Service Managers to coordinate National Staff to join in appropriate Parts and Service Manager Action Group (PSMAG) meetings- Support Parts & Service Dealer Communication Team subcommittee to coordinate messaging, agenda creation, slide deck preparations, dealer concern resolution, minutes of meeting review, etc.
- Maintenance Committee_- Proactively initiating new model year vehicle maintenance schedules set ups with Product Quality and Service Support and Warranty Claims departments.
- Performance Metrics_- With direction and guidance from Management, establish objectives for Zone Managers, the Zone Parts and Service Managers and the Area Parts and Service Managers.
- Training_- Manage all facets of the Area Parts and Service Managers and other Field Staff (Customer Retention Consultants, Field Warranty Consultants, Field Technical Consultants and Service Process Development Consultants) training as a group, including classroom and online courses, as well as training during general Field Staff meetings

What You’ll Bring:
- University Degree/College diploma in Business Administration, Automotive, or related disciplines- 5 years of related work experience, preferably in retail and wholesale operations- Field experience, specifically as an Area Parts and Service Manager is considered an asset- Experience in Parts and/or Warranty Claims areas is considered an asset-
- Excellent oral and written communication skills- Excellent prioritization, organizational, time management, problem solving, and analytical skills

About Us

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

LI-AE1

LI-Hybrid

  • National Associate Director, Creative Services and

    5 months ago

    Toronto, Canada Canadian Mental Health Association (National) Full time

    **National Associate Director, Creative Services and Brand Governance** **About CMHA**:Founded in 1918, the Canadian Mental Health Association (CMHA) is the most established, most extensive community mental health organization in Canada. Through a presence in more than 330 communities across every province and one territory, CMHA provides advocacy and...

  • National Client Care Specialist

    6 months ago

    Toronto, Canada Brinks Full time

    About the job - Position Title: National Client Care Specialist- Reports to: Sr. Manager, Customer Care- Location: 95 Browns Line, EtobicokePosition Overview- The National Client Care Specialist must have a strong Customer First attitude and will be responsible to liaise with both external and internal customers. They will engage with customers on a regular...

  • National Client Care Specialist

    5 months ago

    Toronto, Canada Brink's Canada Full time

    About the job **Position Title**: National Client Care Specialist **Reports to**: Sr. Manager, Customer Care **Location**: 95 Browns Line, Etobicoke Position Overview The National Client Care Specialist must have a strong Customer First attitude and will be responsible to liaise with both external and internal customers. They will engage with customers...

  • IT Service Desk Specialist

    2 months ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! We are hiring an IT Service Desk Specialist, IT! **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part - Time**: Full-time **Posting Date**: October 3, 2024 **Closing Date**: October 17, 2024 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 4.4 **Office Location**: Toronto, ON **What we offer**: Highly competitive...

  • Investment Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada National Bank Full time

    Job SummaryInvesting in a meaningful career with National Bank as an Investment Support Specialist.This role is designed for individuals who possess exceptional customer service skills and a passion for business development. As an Investment Support Specialist, you will have the opportunity to create lasting relationships with clients and contribute to their...

  • National Client Care Specialist

    6 months ago

    Toronto, Canada Brink's Incorporated Full time

    **Locations**: Toronto, ON - **Department**: Customer Care - **Req ID**: R49299 The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn...

  • National Accounts Specialist

    6 months ago

    Toronto, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...

  • National Accounts Specialist

    5 months ago

    Toronto, Canada Schindler Full time

    **Location: Headquarters (Toronto), ON, Ontario, Canada** **Requisition ID: 75331** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Headquarters (Toronto), ON.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two...

  • Marketing Specialist, National Tax

    5 months ago

    Toronto, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. **The Opportunity**: The National Marketing Specialist will work closely with the National Tax Senior Marketing Manager to execute an integrated marketing plan designed...

  • National Account Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Gordon Food Service Full time

    United Trimen is a leading provider of food service equipment and smallwares solutions.We are seeking a highly motivated National Account Coordinator to support our National Multi Unit Customers with day-to-day tactical, customer relationship management activity.About the RoleThe National Account Coordinator will be responsible for coordinating customer...

  • Compliance Risk Management Specialist

    2 weeks ago

    Toronto, Ontario, Canada First National Full time

    At First National, we are seeking a skilled Compliance Risk Management Specialist to join our team. This is an excellent opportunity for a detail-oriented individual who is passionate about ensuring compliance with regulatory requirements and internal policies.Company OverviewFirst National is one of Canada's largest non-bank lenders, providing residential...

  • Mortgage Fund Specialist

    4 weeks ago

    Toronto, Ontario, Canada First National Full time

    Key Responsibilities:The Mortgage Fund Specialist will be responsible for instructing, advancing, and closing mortgage files. This includes:Verifying entitlement of solicitors and ensuring accuracy of information.Preparing and sending instructional packages to solicitors along with relevant documents.Following up with solicitors prior to closing and ensuring...

  • Mortgage Funding Specialist

    4 days ago

    Toronto, Ontario, Canada First National Full time

    Job OverviewWe are seeking a highly skilled Mortgage Funding Specialist to join our team at First National, Canada's largest non-bank lender.

  • Mortgage Funding Specialist

    2 weeks ago

    Toronto, Ontario, Canada First National Full time

    About the RoleWe are seeking a highly skilled Mortgage Funding Specialist to join our team at First National. As a key member of our residential mortgage underwriting department, you will be responsible for instructing, advancing and closing mortgage files.The successful candidate will possess strong communication skills, both verbal and written, as well as...

  • Associate Vice President National Accounts

    6 months ago

    Toronto, Canada National Bank of Canada Full time

    As the Associate Vice President (AVP), National Accounts, you will guide the company’s efforts to maintain and expand relationships with large, national distribution partners. You will be responsible for collaborating with internal and external stakeholders to achieve business goals and develop relationships, while leading the business planning cycle to...

  • Mortgage Specialist, Refinance

    6 months ago

    Toronto, Canada First National Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and...

  • National Operations Consultant

    5 months ago

    Toronto, Canada McDonald's Canada Full time

    **Company Description** At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper...

  • National Events Specialist

    6 months ago

    Toronto, Canada Red Bull Full time

    ed Bull Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all...

  • Mortgage Credit Specialist

    2 weeks ago

    Toronto, Ontario, Canada First National Full time

    We are seeking a Mortgage Credit Specialist to join our team at First National.As a Mortgage Credit Specialist, you will play a critical role in supporting the underwriting and credit decision process by reviewing all required documentation and applying sound due diligence.You will be responsible for escalating any inaccuracies, issues, or items that are...

  • Mortgage Retention Specialist

    2 weeks ago

    Toronto, Ontario, Canada First National Full time

    At First National, we are seeking a skilled Mortgage Retention Specialist to join our dynamic team. As a key member of our sales team, you will be responsible for retaining existing clients through refinancing and porting their mortgages.Salary and BenefitsThe successful candidate can expect a highly competitive compensation package, including a base salary,...