Apple Repair Service Coordinator

5 months ago

Edmonton, Canada WestWorld Computers Ltd. Full time

**WestWorld Computers has been Western Canada's Apple Specialist since 1979 If you are an Apple enthusiast and love helping people and businesses be creative with their technology, then we are the place for you**

**Apple Service Repair Coordinator**

**Responsibilities**:

- Manage customer sign-in and sign-out at the service counter.

Coordinate the service queue, ensuring tasks meet the goal of completion within 7 days.
- Communicate with service clientele both in-person and over the phone.

Handle ordering, receiving, and returning of parts for repairs.
- Coordinate external services, including Mac data transfers and trade-in diagnostics.
- Ensure timely sending of Abandonment Letters for aging repairs.
- Monitor work orders for accurate customer communication and technical notes.
- Communicate effectively with Apple Service Field Representatives.
- Ensure compliance with GSX Service procedures.
- Conduct daily queue reviews and Service Repair Order (SRO) audits.
- Provide additional repair assistance and administration as required.

**Qualifications**:

- Previous experience in a service coordination or similar role.
- Familiarity with Apple products and service procedures.
- Strong communication and customer service skills.
- Organized and detail-oriented.
- Ability to prioritize tasks and meet deadlines.
- Knowledge of GSX procedures is a plus.

**Benefits**:

- Competitive salary.
- Health and dental insurance.
- Opportunities for professional development.
- Employee discounts on Apple products.

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T5P 4V4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please explain in as much detail as possible, why do you feel you would be successful in this role?

**Experience**:

- Mac computer: 5 years (preferred)

Work Location: In person

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