IT Analyst, Server Operations, Technology Services

7 months ago

Burnaby, Canada PHSA Full time

**IT Analyst, Server Operations, Technology Services**

BC Clinical & Support Services

Willingdon, Burnaby

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Monitors infrastructure components and systems related to network, telephony, servers, storage, Microsoft Exchange, Server Operating Systems, Microsoft Active Directory, print, and security using management tools, including both formulating solutions and using vendor utilities; identifies issues (faults/exceptions), makes or recommends adjustments, and escalates issues or potential issues as required. Verifies all incidences are logged by methods such as reviewing system automated alerts for priority assignment, logs incidents and resolves or assigns to another team.
- Responds to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing problems and formulating solutions, escalating unresolved incidents and tickets as required, and communicating progress on tickets to the service desk, customers, and/or technical teams.
- Analyzes intermediate technology problems and works with multidisciplinary specialists to resolve if required on more advanced issues.
- Adapts existing, or creates new reports from data repositories for purpose of trending and analysis or inventory needs.
- Develops system monitoring notifications by methods such as building, testing and implementing system alerts, utilizing technology vendor tools and knowledge of environmental conditions and how different technology components interact.
- Documents all operations tasks in accordance with established procedures for the Technology Services team. Performs record keeping functions surrounding hardware such as inventories, equipment locations and other asset management information.
- Develops and maintains technical support procedures in areas such as hardware and technical software operations and monitoring and issue remediation.
- Participates in working groups for process improvement and projects.
- Performs other related duties as required.

**What you bring**

**Qualifications**:

- Grade 12, graduation from a recognized two (2) year computer systems technology diploma program plus three (3) years’ recent related experience or an equivalent combination of education, training, and experience.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Ability to type.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Regular, Full-time

**Wage**:$41.93 / Hour

**Location**:1795 Willingdon Ave, Burnaby, BC V5C 6E3

**Closing date**:Applications accepted until position is filled

**Hours of Work**:0700-1900 rotating 1900-0700 (Rotating Shifts)

**Requisition # **156192E

**As per the current Public Health Or

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