IT Analyst, Server and Virtualization, Technology

2 months ago

Burnaby, Canada PHSA Full time

**IT Analyst, Server and Virtualization, Technology Services**

Service Operations Centre

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
- Provides technical troubleshooting and support for a variety of environments including Microsoft Windows 2003/2008/2012/2016 server infrastructures and operating systems and virtualization technologies by performing tasks such as standardized building, scheduled changes, tuning and maintenance, analyzing and diagnosing problems and formulating solutions. Identifies unresolved issues and escalates to the Manager, following established problem management and change management processes. Implements solutions that promote the integration of technologies based on industry standards, and are compatible with PHSA’s network environment and standards.
- Verifies all incidences are logged by methods such as reviewing system automated alerts for priority assignment, logs incidents and resolves or assigns to another team.
- Performs performance monitoring/reporting and capacity planning/reporting as related to the Microsoft Windows server and virtualization environments by performing tasks such as running vendor supplied utilities to observe and record performance and utilization statistics.
- Implements system upgrades and system tuning to ensure maximum performance, security and stability of servers including capacity planning such as storage, processor and memory bandwidth for current and anticipated loads in response to policy/client requirements or technology related to server systems by performing tasks such as completing system usage analysis, forecasting and new technologies assessment and implementation.
- Develops technical support procedures, for areas such as server hardware and software installation and testing by performing tasks such as following industry best practices on hardware and software configurations.
- Develops and maintains system documentation by performing tasks such as the online creation of standardized documentation which describes in detail the server configuration and image standards used, in addition to the creation and maintenance of server hardware and software installation instructions.
- Develops and maintains documentation of items such as communication plans, scheduled downtime plans and emergency recovery procedures (ERP) by performing tasks such as creating and distributing IM/IT server related communications, organizing and implementing scheduled downtime events, and performing walk-through testing of existing ERP’s.
- Performs a variety of duties related to infrastructure operations by performing tasks such as providing physical support to related Data Centre maintenance and upgrades to ensure all changes meet specified PHSA standards such as server rack mounting, network and power patch cabling and monitoring the completion of electrical work in computer rooms, by internal or external resources.
- Performs a variety of duties related to software distribution by performing tasks such as packaging and distributing software updates, including operating system and virtualization technology patches, fixes and drivers. Maintains and creates requested inventory queries such as systems management server (SMS) and crystal reports. Ensures workstation remote control capabilities are provided to support staff by performing tasks such as ensuring that it is incorporated into the standard workstation images deployed throughout the PHSA environment.
- Performs a variety of duties related to server monitoring by performing tasks such as the configuration and monitoring of utilities such as Microsoft Systems Centre Operations Manager and Hewlett-Packard Insight Manager and escalating and resolving alerts generated by these tools.
- Performs a variety of duties related to rapid deployment processes by performing tasks such as developing and maintaining standardized server imaging and deployment processes.
- Performs a variety of duties related to operating systems such as Microsoft Windows 2003/2008/2012/2016 including configuring and maintaining active directory group policies, Domain Name Service (DNS) and Dynamic Host Configuration Protocol (DHCP) administration.
- Performs a variety of duties related to the implementation of security policies, procedures and peripherals (Anti-Virus) by performing tasks such as security audits, infrastructure security best practices, server and wo

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