Customer Service Representative

3 weeks ago

Toronto, Canada Workplace Options Full time

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Description**:
Workplace Options is seeking a
**Customer Service Representative** to join our team. This role researches and enrolls qualified lawyers into WPO's network legal benefit. The
**Customer Service Representative** will utilize online databases to recruit providers based upon service priorities. This position is a hybrid role with working 3 days in the office and 2 days working from home.

**Responsibilities**:

- Recruit providers into the Legal EAP Network.
- Enter provider information into our database/case management system.
- Proactively manage caseload.
- Complete all tasks promptly and according to the production and quality guidelines set by management.
- Adhere to all data privacy and security requirements globally.
- Respond to provider inquiries within the specified turnaround times.

**Requirements**:

- Bachelor’s degree.
- Fluent in French and English [verbal, writing, reading]
- Well-honored research skills
- can perform web research creatively, quickly, and efficiently.

**Benefits**:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. We consider professional development to be part of our overall employee wellbeing strategy. Which is why we offer training reimbursement, a stipend for clinical supervision, a mentorship program, leadership development, and ongoing clinical training.

Other examples of our commitment to employee wellbeing include:

- Gym Reimbursement
- Travel Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.
- Monthly clinical supervision
- Clinical supervision stipend
- Clinical trainings within the team on topics that we encounter from the populations we support.
- Licensure, Certification and Tuition Reimbursement
- Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs.

Bachelors degree

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