Night Auditor/front Desk Agent

3 weeks ago

Thunder Bay, Canada Ramada Airlane Hotel Full time

**THE OPPORTUNITY**:
NIGHT AUDITOR

REPORTS TO GENERAL MANAGER

**THE ROLE**:
Night Auditor is responsible for the reconciliation and completion of all daily transactions. Along with the accounting functions of the role, the Night Auditor also provides guest services to guests during the overnight hours, handling and helping to resolving issues as they arise.

**ACTIVITIES**:
The duties and responsibilities for the Night Auditor include, but are not limited to the following:

- Consistently provides exceptional customer service by exceeding guests expectations.
- Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments - cash, debit and credit and maintaining a float.
- Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
- Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
- Communicates information regarding Guests’ needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Previous front office or accounting experience required
- Proficient with Microsoft Word, Excel, network systems
- Strong data entry, analytical and communications skills
- Ability to recognize and correct guest service issues in a courteous and professional manner
- Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
- Completion of High School, GED or equivalent
- Ability to work flexible shifts (weekday or weekend overnights)

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: $17.87 per hour

Schedule:

- Night shift
- Weekend availability

Ability to commute/relocate:

- THUNDER BAY, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: One location

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