Sales Representative

4 weeks ago

Saskatoon, Canada Saskatchewan Blue Cross Full time

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent _Sales Representative_ to join our team in the Individual Sales department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.

**JOB FUNCTION**

**WHY CHOOSE SASKATCHEWAN BLUE CROSS?**

We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we We’re looking for people who:

- Share our values
- Believe that creating great experiences is totally within their control
- Collaborate and always set others up for success
- Build positive relationships and an understanding of what people’s needs are
- See solutions and possibilities (not problems)
- Are simply outstanding at what they do

**DUTIES & RESPONSIBILITIES**
- Selling Saskatchewan Blue Cross Insurance products to potential applicants, new and existing customers
- Assess customer needs by offering customer focused guidance and solutions
- Liaise with Internal Stakeholders to understand contract provisions and coverage availability based on assessment of the applicant
- Contact individuals to explain details of the offer for coverage, including explanations of any exclusions from the plan
- Upsell coverage and add new benefit options to new and existing customers
- Provide an excellent customer experience through the delivery of the customer onboarding program
- Possess strong, detailed, and technical product knowledge particular to the Personal Product line and be able to recommend the best solutions based on customer needs
- Consistently demonstrate pre-call planning activities such as member file review and actioning on post calls to adequately update member records and to follow through on the outcomes of the agreed upon results with the member
- Demonstrate effective use CRM system to manage assigned leads, opportunities and tasks and ensure accuracy of data input
- Effectively manage and ensure achieving or exceeding established sales targets
- Regularly complete and update records and reports related to sales progress and achievement of KPI’s
- Adhere to implemented procedures and adjust in accordance with insurance policies, sales processes, and workflow procedures while maintaining standard turnaround times
- Remain current with product knowledge, trends, and technology
- Other related projects and duties as assigned

**QUALIFICATIONS & SKILLS**
- Completion of a Post-Secondary diploma or certificate program in a related field at a recognized institution or an equivalent combination of training and experience
- 1-3 years of related experience in the insurance industry or success in a professional sales capacity would be considered an asset
- Strong technical skills in the Microsoft Office suite, including Word, Excel and PowerPoint, and familiarity with CRM software, with the ability to easily learn new programs
- Ability to learn and maintain strong, detailed knowledge of SBC products and services
- Knowledge of, or ability to learn, the insurance and/or health care industry
- Understanding of the sales process
- Commitment to ongoing personal development with willingness to participate in industry training
- Strong critical thinking, conflict resolution and decision-making ability
- Ability to work with mínimal supervision and within a team environment
- Results and service oriented and responsive to external stakeholders needs
- Superior organization and time management and the ability to work in a fast-paced environment
- Must be able to work under pressure while maintaining composure and professionalism
- Ability to be flexible and adaptable when dealing with change
- Respect for privacy and confidentiality is essential
- Dedication to the principles of exceptional service and committed to responding to, anticipating and addressing member needs
- Ability to establish and maintain effective relationships, primarily over the phone
- Strong interpersonal skills, with the ability to adjust personal style to different personalities and situations
- Superior communication skills with ability to effectively listen and demonstrate empathy in a positive and courteous manner
- Team player with the ability to lead, manage, and participate in cross-functional teams
- Legally entitled to work in Canada on an unrestricted basis
- Criminal Record and background check satisfactory to Saskatchewan Blue Cross

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